Front Desk Associate

2 weeks ago


Charlotte, North Carolina, United States Dimension Hospitality Full time
Job Title: Guest Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Dimension Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Register and assign rooms to guests, ensuring a smooth and efficient check-in process.
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions.
  • Manage guest accounts, including computing bills, collecting payments, and making changes as necessary.
  • Assist with room assignments, key distribution, and other front office duties as required.
  • Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.

Requirements:

  • High School Diploma or equivalent required.
  • Minimum 3 months of experience in hospitality, general office, accounts receivable, or customer service.

What We Offer:

Competitive hourly rate of $15-$16, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.


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