Help Desk Associate

4 weeks ago


Orlando, Florida, United States Oracle Full time
Job Description

We are seeking a skilled Help Desk Associate to join our team at Oracle. As a Help Desk Associate, you will be the primary point of contact for customers, providing technical support and resolving issues related to our OPERA Property Management System (PMS) and MICROS Point of Sale (POS).

Key Responsibilities:

  • Provide technical support and resolve issues related to OPERA PMS and MICROS POS
  • Collaborate with the Support Operations HOST team to verify customer entitlement for support
  • Analyze, fix, and resolve customer issues or reassign to an appropriate resource or group as necessary
  • Maintain good relationships with customers and keep them informed of progress during the incident process
  • Provide input and feedback on knowledge management articles

Requirements:

  • Experience using OPERA PMS or MICROS POS is desirable
  • A minimum of some professional IT experience
  • Passion for problem-solving and tinkering
  • Preferably with Network+, CompTIA A+, Cisco, or related certifications
  • Knowledge of SQL would be advantageous

About Us:

Oracle is a world leader in cloud solutions, using tomorrow's technology to tackle today's problems. We're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.


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