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Patient Care Coordinator Full-Time

1 month ago

Duluth, Minnesota, United States Vireo Health Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at Vireo Health, Inc. This individual will work closely with our healthcare team in a retail cannabis dispensary environment, providing exceptional customer service to our diverse patient population.

Key Responsibilities
  • Maintain confidentiality and safeguard patient information, ensuring the highest level of patient medication safety.
  • Assist customers with the dispensation process, preparing and finalizing medication as regulated by the office of medical cannabis.
  • Complete operational requirements, including maintaining an organized workflow, verifying preparation and labeling of medications, and verifying order entries and charges.
  • Utilize computer systems and programs for daily operations, such as patient communication, refill orders, and home deliveries.
  • Maintain cash register and accountability for assigned drawer, completing opening and closing procedures as assigned.
  • Comply with state law and regulations, providing oversight for overall dispensary compliance under the supervision of a licensed pharmacist.
  • Participate in recordkeeping and reporting necessary for State Compliance.
  • Attend staff meetings, continuing education, and adhere to infection-control standards.
  • Assist patients and caregivers through the dispensary process, educating them on the proper use and storage of medical cannabis medications.
  • Follow the Green Goods customer service model and work with supervisors to set and accomplish goals.
Requirements
  • A high school diploma and 1-3 years' experience in a retail environment.
  • Proficiency with MS Office required.
  • Experience working in a fast-paced retail setting is preferred.
  • Excellent communication skills, verbal and written.
  • Ability to work in a team environment, as well as independently.
  • Ability to handle multiple tasks simultaneously.
  • Ability to work in a fast-paced environment.
  • Adaptable to change in the work environment.
  • Must be able to stand for long periods.
  • Flexible availability including but not limited to weekends and evenings.

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.