Customer Supply Chain Manager
19 hours ago
United Olive Oil Import Corp. is seeking a highly skilled Customer Supply Chain Manager to join our Supply Chain Team. This is a high-impact role that reports directly to Supply Chain and will interact across the organization to ensure United Olive Oil Import Corp. provides exceptional customer service.
Key Responsibilities- Represent the company and our customer service philosophy with integrity while delivering world-class customer service and vendor partnerships.
- Lead and manage the end-to-end process for managing customer relationships, including building customer orders, arranging product shipment, and concluding with customer invoicing.
- Add value for customers and logistics providers by building relationships and trust through robust interactions.
- Maintain an in-depth and up-to-date knowledge of products and sales techniques, becoming a product expert.
- Identify and communicate improvements that could help drive United Olive Oil business.
- Assist with various inquiries related to customer orders, product information, and company policies.
- Refine sales skills through ongoing participation and training for sales and supply chain planning.
- Promote teamwork by assisting and sharing information with other customer service representatives.
- Review and drive sales channel programs and account activities in accordance with Sales and Supply Chain Teams.
- Meet and exceed all performance objectives and metrics set in scorecards.
- Work across functions with Finance, Sales, Operations to dig in, problem-solve, and make recommendations as needed.
If you have a passion for consumer goods, are obsessed with providing the highest-level customer service, and dream of being part of a growing business with an excellent team dynamic, then United Olive Oil would be honored to have your help.
Requirements- Bachelor's degree with 2+ years' experience in Customer Supply Chain management or 5+ years' experience in Customer Supply Chain management.
- Consumer goods industry experience preferred (experience with major retailers and distributors required).
- Solid customer service and supply chain background, exceptional interpersonal skills, and adept at identifying customer trends and working across functional groups.
- Agility in taking initiative to solve issues, partner, and build processes that simplify and build customer experiences.
- Advanced skills with NetSuite, Microsoft Office, Google Suite, and EDI.
- Excellent organizational and time management skills.
- Strong collaboration skills with a high focus on teamwork and growth mindset.
- Deliver high-quality work with integrity and exhibit a professional and positive attitude.
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