Desktop Support Specialist

2 weeks ago


Dallas, Texas, United States MCI Careers Full time
Job Title: Desktop Support Technician

Join MCI Careers as a Desktop Support Technician and be part of a dynamic team that delivers exceptional customer experiences.

Job Summary:

We are seeking a highly skilled and motivated Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and ensuring that our customers have a seamless experience with our products and services.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to hardware, software, and networking
  • Install and configure new hardware and software
  • Perform routine maintenance tasks to ensure optimal system performance
  • Collaborate with other teams to resolve complex technical issues
Requirements:
  • Associate's degree in Computer Science or related field
  • 2+ years of experience in technical support or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of hardware, software, and networking concepts
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



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