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Customer Service Operations Lead

2 months ago

Walpole, Massachusetts, United States Global Partners Full time

Job Overview:


With a robust network of nearly 1,600 locations, primarily in the Northeast, Global Partners stands as a leading independent owner, supplier, and operator of fuel stations and convenience outlets.


Our convenience store brands include:
Alltown, Mr. Mike's, XtraMart, On the Run, and Fast Freddie's.

As a publicly traded master limited partnership, Global Partners operates as a midstream logistics and marketing entity, possessing, controlling, or having access to one of the largest terminal networks for petroleum products and renewable fuels in the Northeast.

We are also a significant distributor of gasoline, distillates, residual oil, and renewable fuels to wholesalers, retailers, and commercial clients throughout New England and New York.

We invite you to explore your potential with Global Partners.



Key Responsibilities:


The Customer Service Operations Lead is tasked with overseeing store operations and personnel in the absence of the store manager and assistant manager.

This role ensures adherence to company policies and procedures while delivering exceptional customer service, maintaining store safety, and upholding store appearance.


Primary Duties Include:

Responsibilities:
- Guarantee a quality shopping experience for all customers
- Complete daily bank deposits by noon
- Review end-of-day reports and assist in preparing daily banking paperwork as assigned by management
- Mentor and guide employees to deliver outstanding customer service
- Maintain cleanliness standards both inside and outside the store
- Conduct light equipment and yard maintenance
- Order and receive merchandise in accordance with inventory guidelines
- Implement all promotional initiatives set by the company
- Maintain cash and inventory control during all supervised shifts
- Manage pricebook updates
- Order merchandise as needed
- Audit cashier paperwork for accuracy
- Report environmental, maintenance issues, and unusual occurrences to management
- Communicate effectively with associates and customers
- Accurately count, read, and write to fulfill job requirements

Qualifications:
- High School Diploma or equivalent
- Ability to work independently
- Flexibility to work weekends, holidays, and evening shifts
- Reliable transportation and valid driver's license required
- Strong communication skills with associates and customers
- Attendance at mandatory meetings (e.g., T.A.M., sexual harassment training) is required

Physical Requirements:
- Frequent bending, reaching, and lifting of 1 to 15 lbs
- Ability to lift up to 50 lbs occasionally
- Reach above shoulder height and bend below waist
- Access all areas of the store freely
- Move quickly around the store


Research indicates that many, particularly women and marginalized individuals, may hesitate to apply if they do not meet every qualification.

If you are enthusiastic about this opportunity and believe you can contribute positively, we encourage you to apply, even if you do not meet every requirement listed.


Equal Opportunity Employer:

Global Partners LP is committed to fostering a diverse workplace where ideas from all individuals contribute to our growth and success. We embrace diversity and do not discriminate based on race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by law.

If you require accommodations due to a disability to apply, please reach out to our recruiting department.