Order Processing Specialist

1 week ago


Sherwood, Oregon, United States Volt Workforce Solution Full time

Volt Workforce Solutions is seeking a skilled Order Processing Representative to join our team in Sherwood, OR. As an Order Processing Specialist, you will be responsible for providing exceptional customer service and ensuring seamless order processing.

Key Responsibilities:
  • Respond to customer inquiries via phone and email, taking orders and addressing questions in a professional and courteous manner
  • Utilize knowledge of company products and services to provide accurate information to customers
  • Calculate prices, discounts, and proposals to meet specific customer requirements
  • Maintain organized notes on customers and their orders
  • Contact customers regarding returned orders and exchanges
  • Cancel orders due to customer requests or inventory/delivery issues
  • Calculate purchase subtotals and shipping costs for submission to customers
  • Maintain up-to-date tax-exempt certificates for cruise line customers and shippers
  • Process payments from customers using electronic transaction services
  • Document order issues
  • Maintain inventory of shipping supplies, including boxes, labels, tape, bubble wrap, loose packing materials, and tape guns
  • Create, manage, or automate orders or invoices using order management software
  • Receive, verify, count, separate, and stock all product shipments from vendors via UPS or FedEx
  • Conduct regular inventory counts
Requirements:
  • A high school diploma or equivalent is required; a degree in a related field is preferred
  • Excellent communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Familiarity with order management software and electronic transaction services
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
Benefits:
  • A competitive salary of $24-$25 per hour
  • A comprehensive benefits package, including health, dental, vision, term life, short-term disability, AD&D, 401(k), sick time, and paid leaves (as required by law)
  • An Employee Assistance Program (EAP) to support employees' well-being and mental health
  • A commitment to equal employment opportunity and diversity, equity, and inclusion


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