Fuel Management Administrator Position
3 days ago
The role of the Fuel Management Administrator is to execute all day-to-day activities around administration, billing, fraud prevention and customer service for fuel card programs in the U.S., Canada, Puerto Rico, and the Caribbean. In this role, the Fuel Management Administrator will build strong relationships with Account Executives, drivers, and fleets, understand their expectations, and ensure accuracy and high quality of all deliverables.
Responsibilities- Understand fuel program features and benefits
- Understand and anticipate client needs and expectations
- Interpret and follow up on various issues and tasks concerning Fuel Operations
- Establish effective communication channels with drivers, co-workers, and vendors
- Consistently maintain daily involvement with customer related service issues
- Support Department Manager, Supervisor and Coordinator with Clients' on-boarding
- Respond to requests from clients, drivers, and internal departments
- Partner with Account Executives, Account Managers, Fleets and Drivers to handle inquiries and resolve issues
- Ensure consistent performance within customer Service Level Agreements
- Maintain established quality and productivity standards
- Follow and maintain documentation for department processes and procedures
- Follow appropriate internal controls and protocols
- Handle escalated issues and bring those to Management attention
- Ensure all calls are logged and tracked
- Understand Wheels business rules and the downstream impact
- Support Management with new account set-ups and other on-boarding tasks
- Assist with new rollouts, renewals, and downsizings
- Administer Cards and PIN ordering, cancellations, and transfers
- Ensure billing and payment functions are completed accurately and on time
- Review and escalate high-value or suspicious transactions
- Run on-line vendor, FleetView and internal reports as needed
- Make appropriate determinations by using Fuel Profile system
- Maintain central files for clients and vendors
- Process restriction and limit changes
- Update the fuel and vendor systems with additions and deletions
- Set up and maintain International (Canada and Puerto Rico) accounts
- Handle special client requests
- Support organizational and department goals, objectives, and quality initiatives
- Assist department Manager, Supervisor and Coordinator with process improvements
- Establish and maintain communication channels with clients, drivers, and other team members
- Support continuous changes within Wheels and vendor systems
Estimated Salary: $60,000 - $80,000 per year
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