Administrative Support Specialist

3 weeks ago


Des Plaines, Illinois, United States AmericanEagle Full time
About the Role

We are seeking an experienced Customer Service Administrator to join our team. As a member of our Customer Service Management team, you will perform essential administrative tasks, coordinate with account teams, and lead special projects. If you excel in fast-paced environments, are proactive, and eager to contribute to our agency's success, we encourage you to apply.

Key Responsibilities:
  • Manage and organize daily administrative tasks to ensure smooth operations within the Account Management team.
  • Schedule and coordinate meetings, appointments, and account reviews for the Director of Account Management and VP of Enterprise Services.
  • Prepare and distribute internal communications, memos, and reports as needed.
  • Follow up with account teams to ensure timely completion of tasks and projects.
  • Serve as a liaison between account teams and management to facilitate effective communication and workflow.
  • Assist with Resourcing needs and assignments.
  • Lead and manage special projects assigned by the Director of Account Management and VP of Enterprise Services.
  • Compile, analyze, and present data for reporting purposes to support strategic decision-making.
  • Develop and maintain reports that track key performance indicators and account metrics.
  • Assist in performing comprehensive account reviews to assess performance and identify improvement opportunities.
  • Gather and compile relevant data to support management's one-on-one check-ins with account managers.
  • Identify areas where efficiencies can be gained and recommend actionable solutions.
  • Continuously evaluate and improve administrative processes to enhance team productivity and efficiency.


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