Senior Processing Associate

2 weeks ago


Chicago, Illinois, United States Deluxe Corporation Full time

Position Overview: The Senior Processing Associate role is designed for individuals who manage intricate client accounts with a high degree of autonomy. This position emphasizes the execution of daily operations involving sophisticated client processing tasks.

Shift/Hours: 3rd Shift, Sunday - Thursday, 10:00pm - 6:30am

Key Responsibilities:

  • Engage with complex clients who have distinct and challenging processing needs.
  • Conduct thorough investigations and follow-ups on declined payments and documentation.
  • Exercise advanced decision-making capabilities regarding transactions.
  • Oversee the management of received and effective dates for mail processing to ensure compliance with client timelines.
  • Collaborate with various operational teams throughout the shift to meet critical deadlines.
  • Provide customer support to address and resolve processing issues.
  • Ensure accurate processing of work while maintaining performance standards as set by the department and clients.
  • Exhibit a comprehensive understanding of specific client requirements.
  • Assist in training initiatives and quality control measures.

Basic Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: Minimum of 1 year in document processing.
  • Strong hand-eye coordination.
  • Detail-oriented with a commitment to quality.
  • Able to work under tight deadlines.
  • Effective communication skills.
  • Adaptable to a fast-paced work environment.
  • Willingness to work flexible hours, including weekends and holidays.
  • Team-oriented with strong interpersonal skills.
  • Ability to work independently and collaboratively.
  • Willingness to embrace change and learn new processes.
  • Must meet established productivity and accuracy standards.

Preferred Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: 2 years in document processing.

Additional Requirements:

  • Must be at least 18 years of age.

Why Join Deluxe Corporation:

  • We prioritize our employees and offer comprehensive benefits, including medical, dental, and vision coverage starting on day one, along with paid time off, 401K, paid parental leave, tuition reimbursement, and more.
  • Our accolades include recognition as a Great Place to Work and Best Place to Work for various communities, underscoring our commitment to fostering a supportive workplace.
  • We boast a strong retention rate, with 42% of our team members having been with us for over a decade, highlighting our focus on employee satisfaction, benefits, and a positive team culture.

Equal Opportunity Employer: Deluxe Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other status protected by state or federal law.

Accommodations: If you require reasonable accommodation in completing this application or during the interview process, please inform us accordingly.



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