Guest Services Specialist
2 weeks ago
Job Overview:
As a Guest Services Specialist, your role transcends the traditional duties of check-in and check-out. We aim to craft an experience that is both memorable and distinctive for our guests.
Key Responsibilities:
Your primary focus will be to proactively provide a diverse array of services that enhance the guest experience throughout their stay. You will have the autonomy to navigate your environment and take necessary actions to ensure guest satisfaction.
Your tasks will include:
- Addressing operational requirements and fulfilling guest requests.
- Completing necessary documentation and reports.
- Sharing insights about the local area to enrich the guest experience.
Work Environment:
As a Guest Services Specialist, you will be active and engaged, requiring you to stand, sit, or walk for extended periods. A hands-on approach is essential, as you may need to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Essential Qualities:
Success in this role hinges on several critical factors:
- Creating a safe and welcoming workplace.
- Adhering to company policies and procedures.
- Maintaining confidentiality and protecting company assets.
- Upholding quality standards in all interactions.
- Ensuring a professional appearance and communication style.
Qualifications:
Education:
A high school diploma or equivalent is preferred.
Experience:
No prior related experience is required.
Supervisory Experience:
No supervisory experience is necessary.
Licenses or Certifications:
No specific licenses or certifications are required.
At Marriott International, we are committed to fostering a diverse workforce and promoting an inclusive, people-first culture. We uphold a policy of non-discrimination based on any protected status, including disability and veteran status.
About Us:
The Luxury Collection Hotels & Resorts boasts over 120 properties across more than 35 countries, each offering authentic experiences that create lasting memories. With a legacy dating back to 1906, we are dedicated to evolving and exceeding the expectations of luxury travelers.
If you possess a passion for storytelling, a deep appreciation for cultural heritage, and a commitment to delivering personalized and anticipatory hospitality, we welcome you to explore opportunities with us.
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