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Technical Sales Support Specialist
2 months ago
Ferguson Enterprises, Inc. is seeking a highly skilled Technical Sales Support Representative to join our team. As a Technical Sales Support Representative, you will play a critical role in supporting our sales team in quoting HVAC products.
Key Responsibilities- Support the Outside Sales Team: Collaborate with our sales team to provide technical assistance and guidance to customers.
- Manage Relationships with Internal and External Customers: Develop and maintain strong relationships with internal and external customers to ensure exceptional customer service.
- Deliver Outstanding Customer Service: Provide technical assistance and guidance to customers, ensuring their needs are met and exceeded.
- Interact and Develop Relationships with Key Vendors: Build and maintain relationships with key vendors to support sales efforts.
- Be a Team Player: Work collaboratively with our sales team to support quotations and drive sales growth.
- Form Solid Relationships: Establish trust within the district by building strong relationships with customers and colleagues.
- Willingness to Learn and Train Continually: Stay up-to-date with products and services, and be willing to learn and adapt to new technologies and processes.
- Provide Hands-on Assistance: Assist customers on the parts counter and provide backup support in the warehouse as needed.
- 1-3 Years of Technical HVAC or Technical HVAC Sales Experience: Proven experience in a technical sales or support role, preferably in the HVAC industry.
- Strong Attention to Detail: Ability to learn quickly and maintain attention to detail in a fast-paced environment.
- High Level of Integrity: Demonstrate a high level of integrity when problem-solving and making decisions.
- Ability to Organize and Prioritize Work: Effectively manage multiple tasks and prioritize work to meet deadlines.
- Ability to Efficiently Operate Computers, Tablets, and Mobile Devices: Proficient in using technology to complete tasks and communicate with customers and colleagues.
- Knowledge of Microsoft Office Software: Familiarity with Microsoft Office software, including Outlook, Word, Excel, PowerPoint, and Teams.
Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as HVAC/R, waterworks, and industrial products. We offer a range of benefits and opportunities for growth and development, including:
- Structured 8-Week Training Program: Comprehensive training program to ensure success in the role.
- Opportunity to Learn and Grow: Encouraged to learn and grow within the company, with opportunities for advancement and professional development.
We are committed to providing a supportive and inclusive work environment, with a focus on the well-being of our associates. Our benefits package includes health, dental, and vision insurance, paid time off, life insurance, and a 401(k) with a company match, as well as additional enhancements such as mental health coverage, gender-affirming benefits, and paid parental leave.
