Telecom Network Specialist

2 weeks ago


Jacksonville, Florida, United States Infosys Full time

Infosys is seeking a highly skilled Telecom Network Specialist to join their team. The ideal candidate will have a strong background in telecom administration and network management, with experience in Cisco voice networks and VOIP support.

Key Responsibilities:


• Provide technical expertise and support for telecom-related activities, including change management and problem management.


• Assist in the administration of telecom infrastructure, including network and security systems.


• Collaborate with cross-functional teams to ensure seamless delivery of telecom services.


• Develop and implement process improvements to enhance telecom operations and efficiency.

Requirements:


• Bachelor's degree in Computer Science, Telecommunications, or related field.


• At least 4 years of experience in telecom administration and network management.


• Strong knowledge of Cisco voice networks and VOIP support.


• Experience with network management and monitoring tools, such as SolarWinds and Cisco.


• Excellent communication and analytical skills.


• Ability to work in a team environment and collaborate with cross-functional teams.


• Willingness to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:


• Experience with Verint maintenance and support.


• Knowledge of call center technologies and ConvergeOne platform.


• Willingness to work in production support and on-call rotation for support of systems outside of normal business hours.


• Strong analytical and problem-solving skills.


• Ability to work in a global delivery environment.


• This role requires physical handling of telecom equipment across the premises, including the datacenter.



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