Telecom Network Specialist
3 weeks ago
Job Title: Telecom Network Specialist
Job Summary:
We are seeking a highly skilled Telecom Network Specialist to join our team at Infosys. As a Telecom Network Specialist, you will be responsible for providing technical expertise, troubleshooting incidents, and performing day-to-day operational activities independently.
Key Responsibilities:
- Assist in telecom administration activities and impact analysis on existing Data center, Network, Telecom, and Security Infrastructure.
- Perform telecom-related change management and problem management, technology currency initiatives, and address security vulnerabilities related to network and telecom.
- Ensure all activities are performed with high quality, timeliness, and compliance to laid-down processes.
Requirements:
- Bachelor's degree or foreign equivalent required from an accredited institution.
- At least 4 years of Information Technology experience.
- Experience in Cisco voice networks and VOIP support.
- At least 2 years of experience in Cisco Voice and UCCE administration and maintenance.
- Experience in Verint Maintenance & Support.
- Experience with network management and monitoring tools such as SolarWinds and Cisco.
Preferred Qualifications:
- Experience in Routing and Switching.
- Knowledge of call center technologies, ConvergeOne platform.
- Willingness to work in production support and on-call rotation for support of systems outside of normal business hours including weekends.
- Strong communication and analytical skills.
- Ability to work in a team in a diverse/multiple stakeholder environment.
- Experience and desire to work in a Global delivery environment.
About Us:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation.
We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
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