Technical Program Manager, AWS Cloud Operations Expert

2 days ago


Seattle, Washington, United States AmazonWebServices Full time
About the Role

We are seeking a highly skilled Technical Program Manager to join our AWS Cloud Operations team. As a TPM, you will be responsible for driving the development and execution of technical programs that enable our customers to succeed in their cloud journey.

Key Responsibilities
  • Define and execute program strategy in partnership with technical leaders, tracking key performance indicators for our technical field development efforts.
  • Define tooling strategy, gather stakeholder requirements, define technical and business requirements to improve customer experience.
  • Partner with multiple engineering teams to plan out execution and unblock technical barriers for customers.
  • Understand how various tools, systems, and related technical concepts integrate with one another to maximize program outcomes.
  • Manage configuration of software products focused on building, scaling, and engaging Cloud Operations Workload expertise.
  • Host and/or facilitate sessions to deeply understand the impacts of system or process changes and aggregate feedback across regions, industries, and teams.
  • Define gaps in technical solutions, prioritize, and execute upon domain-specific projects with Cloud Operations experts.
  • Dive deep and analyze performance metrics, identify gaps, determine mitigation steps, implement, and report on progress against goals.
  • Drive community programs, including mechanisms to build and retain expertise, manage workflow for technical content, customer engagements, and thought leadership.
  • Balance concurrent priorities while managing stakeholder expectations and communicating progress effectively.
About the Team

The Technical Field Communities (TFC) Program helps customers effectively utilize AWS by driving knowledge-scaling initiatives, promoting thought leadership, and connecting experts across the technical field.

Our vision is to have the right resources for customers to succeed in their cloud journey.

What We Offer

As a Technical Program Manager at AWS, you will have the opportunity to work with a talented team of experts, drive innovation, and make a significant impact on our customers' success.

We offer a competitive compensation package, including a base salary range of $114,500/year to $197,800/year, depending on location, as well as equity, sign-on payments, and other forms of compensation.

We are committed to a diverse and inclusive workplace and welcome applications from candidates with diverse backgrounds and experiences.



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