Cloud Support Engineer

3 weeks ago


Seattle, Washington, United States Amazon Full time
Job Description

Job Title: Cloud Support Engineer - Technical Expert

Job Summary: We are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex technical issues, and working with internal teams to improve our services.

Key Responsibilities:

  • Provide technical support to customers via various contact channels
  • Troubleshoot complex technical issues and provide tailored solutions
  • Work with internal teams to improve our services and processes
  • Continuously learn and develop new technical skills and competencies

Requirements:

  • 1+ years of software development or technical support experience
  • Experience troubleshooting and debugging technical systems
  • Knowledge or experience with Hadoop ecosystems and big data systems

About the Team:

AWS Support Engineering is a customer-facing global organization that provides technical support to our customers and internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



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