Customer Service Supervisor
6 days ago
Rumpke, a family-owned and operated company, is seeking a Customer Service Supervisor to join their team. As a key member of the customer service team, you will provide daily hands-on leadership and direct support to ensure exceptional customer experiences.
Responsibilities:- Support customer service team tasks, including data entry, phone support, email, and social media.
- Research customer issues and inquiries using available resources.
- Process account adjustments and ensure completion of Recycling Rebates, Route Auditor findings, and updating database worksheets.
- Review and close residential and commercial work orders.
- Ensure completion of monthly audit reports, data entry, billing, and auditing of designated accounts.
- Balance multiple projects effectively and recommend systemic improvements.
- Set and communicate expectations, administer accountability standards, and coordinate staffing.
- Oversee training and development programs, assist with new hires, employee compliance, and personnel counseling.
- Maintain a positive and professional work atmosphere and keep information confidential.
- Knowledge of call center software, speech analytic software, and workforce management software.
- Ability to motivate staff and deal effectively with performance issues.
- Exceptional interpersonal skills, emotional intelligence, judgment/problem-solving, and decision-making skills.
- Strong organizational skills, attention to detail, and ability to multitask.
- Effective communication and presentation skills.
- Advanced computer proficiency in Windows and Microsoft Office applications.
Rumpke is committed to equality in all aspects of employment and provides equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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