Customer Service Representative

1 day ago


Cincinnati, Ohio, United States Accurate Courier Services Full time

{"h1": "Customer Service Representative", "p": "Accurate Courier Services is a national leader in offering medical courier services to the largest health networks in the country. As a Customer Service Representative, you will be servicing prominent names in healthcare and be part of a team that values your expertise and commitment to providing the highest level of customer service and timely medical logistics.", "ul": [{"li": "Receive calls from clients to input orders and inquire about existing orders"}, {"li": "Review and process tickets for Routed and On-Demand orders"}, {"li": "Document and resolve customer complaints, and escalate to Supervisor as needed"}, {"li": "Perform Quality Assurance on the work performed by our couriers to maintain a high level of satisfaction and minimize patient impact"}], "h2": "Essential Duties and Responsibilities", "ol": [{"li": "Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly"}, {"li": "Clearly communicate via phone and answer the phone with a positive attitude"}, {"li": "Efficiently gather customer information and document interactions through ticket tracking application"}, {"li": "Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience"}], "h3": "Requirements", "ul": [{"li": "High School diploma or GED equivalent"}, {"li": "Prefer Customer Service experience of at least 1 year"}, {"li": "Integrity and a commitment to customer satisfaction"}, {"li": "Ability to quickly analyze incoming information and determine course of action needed"}, {"li": "Required to communicate clearly and professionally, verbally and written"}], "h4": "Reporting Structure", "p": "Reports to: Customer Service Manager"}



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