Customer Service Representative

6 days ago

Cincinnati, Ohio, United States Calculated Hire Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at the Client First Center. As a Virtual Banker, you will be responsible for engaging with customers through various support channels, including incoming ITM sessions and transactions. You will utilize interactive teller technology to provide customer transaction services, driving retention, adoption, and engagement through non-traditional channels.

Responsibilities:

  • Monitor technical issues and ensure efficient system utilization.
  • Answer customer inquiries regarding bank products and services via ITM sessions.
  • Stay updated on products, services, policies, and procedures.
  • Resolve customer inquiries or issues related to any loan product offered by First Financial Bank.
  • Conduct customer account transactions and maintenance accurately.
  • Strive for first-contact resolution of customer inquiries and transactions.
  • Escalate requests requiring additional expertise as directed by department leadership.
  • Resolve customer issues through account research and utilization of support materials.

Requirements:

  • High school diploma or GED.
  • Strong communication skills in a face-to-face environment and comfort being on camera.
  • Demonstrated ability in providing excellent customer service.
  • Strong interpersonal, verbal, and written communication skills.

Preferred Qualifications:

  • 1+ years of experience in a customer service environment.
  • Working knowledge of database software such as Jack Henry Silverlake or Teller Now/Network Manager.

Remote Work Requirements:

  • Meet minimum performance standards and complete work assignments.
  • Maintain availability during designated business hours.
  • Live within 60 miles from Pictoria location.
  • Maintain a separate work environment within the home, free of distractions.
  • Ensure high-speed internet service and ability to connect via wired ethernet cable.
  • Availability for on-site training, technology outages, and supervisor-requested meetings.
  • Adherence to the Bank's data privacy, security, and confidentiality policies.

About Calculated Hire:

At Calculated Hire, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We're your trusted partner for IT hiring, recruiting, and staffing needs.

We customize our search based upon your company's unique initiatives, culture, and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Calculated Hire finds the people best-suited for your business. When you work with us, we work with you. That's the Calculated Hire promise.

Calculated Hire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

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