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Assistant Manager of Guest Relations

2 months ago


Beverly Hills, California, United States Four Seasons Hotels and Resorts Full time

Position Overview: Assistant Manager of Guest Relations

A prestigious hospitality establishment is in search of an Assistant Manager of Guest Relations to enhance their team in delivering outstanding experiences for visitors. The perfect candidate will possess a dedication to excellence and a strong focus on providing exceptional service to guests. This role entails overseeing VIP guests, managing guest inquiries, and ensuring a flawless guest journey.

Key Responsibilities:

  • Supervise VIP, Special Attention, and Returning Guests
  • Arrange amenities and room preferences
  • Manage guest arrivals and departures
  • Ensure guest accommodations adhere to quality benchmarks
  • Collaborate effectively with operational departments
  • Anticipate and address guest requirements swiftly

Required Skills and Qualifications:

  • Degree in Hospitality Management
  • 3-5 years of experience in the luxury hospitality sector
  • Proficient in computer applications, particularly MS Office
  • Excellent guest service abilities
  • Multilingual skills are advantageous

What You Can Expect:

  • Become part of a unified team with international career prospects
  • Access to a comprehensive benefits package
  • Engage in varied and stimulating tasks
  • Experience pride in delivering excellence
  • Competitive compensation structure

Commitment to Diversity: Four Seasons is an Equal Opportunity employer. We encourage applications from minorities, women, veterans, and individuals with disabilities.

Discover more about a career with Four Seasons and contribute to crafting unforgettable experiences for guests.