Office Administrator I

4 days ago


Colorado Springs, Colorado, United States Hanger Full time
About Us

Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service.

Job Summary

We are seeking a highly organized and detail-oriented Office Administrator I to provide administrative support to patients, fellow employees, and referral sources through the coordination and administration of front office activities.

Key Responsibilities
  • Schedule appointments and validate insurance and payment authorization
  • Input claims, process payments, and perform account collections
  • Conduct billing research and respond to telephone inquiries
  • Manage incoming phone calls and obtain insurance authorization
  • Provide financial counseling for patients and post over-the-counter (OTC) payments
  • Daily document research on an electronic health/medical record system
Requirements
  • High school diploma or GED required
  • Less than 1 year of customer service, administration, or related experience
  • Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures
Preferred Qualifications
  • At least 1-2 years of experience with EMR/electronic health/medical record systems (preferably NextGen and/or OnBase)
  • Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal plans, including coding, billing, and reimbursement protocols
  • Associate's degree
  • Ability to type 40 correct words per minute
  • At least 2 years of computer and office equipment experience, including MS Office products (Word, Excel), email, and automated billing systems
Physical Requirements

While performing the duties of this job, the employee will regularly be required to sit, walk, and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds.

Additional Success Factors
  • Excellent organizational skills and the ability to manage multiple tasks with a high degree of detail orientation while working in a fast-paced environment
  • Resourceful team player who excels at building trusting relationships with patients, referral sources, and colleagues
  • Personable office professional whose strengths include cultural sensitivity and the ability to build rapport with a diverse population in multicultural settings
  • Flexible team player who thrives in environments requiring the ability to effectively prioritize and juggle multiple concurrent projects in a fast-paced environment
Benefits

Hanger, Inc. offers a competitive compensation package, including 8 paid national holidays and 4 additional floating holidays, PTO that includes vacation and sick time, medical, dental, and vision benefits, 401(k) savings and retirement plan, paid parental bonding leave for new parents, flexible work schedules and part-time opportunities, and a generous employee referral bonus program.



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