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Patient Service Representative

2 months ago

Williamsville, Illinois, United States Medical Health Associates of Western New York Full time
Job Summary

We are seeking a highly skilled and customer-focused Patient Service Representative to join our team at Medical Health Associates of Western New York. As a key member of our pediatric office, you will provide exceptional patient care and administrative support to ensure a seamless experience for our patients and families.

Key Responsibilities
  • Administrative Duties:
    • Greet patients and visitors, check-in patients, and direct them to the appropriate waiting areas.
    • Ensure all forms, consents, and screenings are completed by patients and/or parents.
    • Answer and direct incoming calls, retrieve and direct messages from voicemail lines.
    • Schedule and confirm appointments, perform follow-up on missed appointments.
    • Compile information and maintain patient records in our Electronic Medical Record system.
    • Receive and route messages and documents to the appropriate staff.
    • Answer billing questions and confirm insurance eligibility through online verification tools.
    • Collect co-pays and balances, post charges, and run reports for the end-of-day balance sheet.
    • Complete record requests for transfer and transmit medical records.
    • Facilitate patient flow and communicate delays with patients and providers.
    • Check-out patients, schedule future appointments, and assist with the referral process.
  • Other Duties:
    • Demonstrate exceptional customer service skills through positive interactions with patients, parents, providers, colleagues, and other members of the patient care team.
    • Participate in quality assurance and quality improvement programs and activities within the practice setting.
    • Attend and participate in required in-service and mandatory meetings for continuous quality improvements.
    • Support change and new programs to improve patient care and staff morale.
    • Protect the privacy and security of confidential and sensitive patient information.
    • Assist with training and serve as a resource for other staff.
    • Perform any other tasks as assigned by the manager or directed by a provider.
Requirements
  • Essential Skills:
    • Enjoy working with infants, children, teens, and young adults.
    • Customer service skills, interpersonal skills, and team player mentality.
    • Display empathy, compassion, patience, sensitivity, and understanding.
    • Strong communication skills.
    • Organizational skills, time management skills, and attention to detail.
    • Ability to work well under pressure and remain calm.
    • Flexibility and adaptability.
    • Critical thinking and creative problem-solving skills.
    • Demonstrate good judgment and decision-making skills.
    • Display initiative, motivation, and a willingness to learn.
    • Maintain patient confidentiality and uphold professional ethics.
  • Core Values:
    • MHA employees make a positive IMPACT by demonstrating the Company's Core Values while in the workplace: Integrity, Making a Difference, Positivity, Adaptability, Compassion, and Teamwork.
  • Education and Experience:
    • High school diploma or equivalent.
    • One year of experience in customer service, clerical, or reception preferred.
    • Basic computer literacy.
    • Proficiency with medical record technology.
    • MEDENT experience/knowledge preferred.