Warranty Management Specialist

2 weeks ago

Mather, United States RSS Full time
About RSS

RSS is a leading provider of innovative solutions for the electrical installation industry. Our mission is to simplify traditional installation methods and deliver high-quality products that meet the needs of our customers.

Job Summary

We are seeking a highly skilled Warranty Manager to join our team. The successful candidate will be responsible for overseeing and managing customer warranty requests, ensuring timely and satisfactory resolution while maintaining company interests.

Key Responsibilities
  • Lead and manage the Warranty team, including training and developing team members.
  • Manage customer warranty requests/claims and validate claims against company contracts.
  • Ensure resolution of warranty claims to customer satisfaction while minimizing costs to the company.
  • Develop and implement processes and procedures to enhance continuous improvement of warranty management.
  • Assess future financial risk by forecasting warranty costs and liabilities.
  • Provide credible financial analysis of potential warranty risks and reports based on internal and external cost indicators.
  • Manage warranty documents and costs within the ERP system.
  • Research, collate, analyze, and provide executive summaries of data from internal and external sources to support claim validation.
  • Work closely with Quality and other team members to support root cause investigations.
  • Collaborate with internal departments, legal counsel, suppliers, vendors, and contractors as necessary.
  • Recommend enhancements or changes to the Quality Management System (QMS) to reduce warranty claims and/or costs.
  • Ensure strict adherence to ethics and compliance requirements throughout the company.
Requirements
  • Undergraduate degree in Construction Management, Engineering, Manufacturing, or related fields.
  • 5 years of Project Management Experience with 7 years in the renewable construction and/or energy industry.
  • 3 years of management experience.
  • Strong knowledge of electrical systems and their components.
  • Ability to read, understand, and interpret contract documents, drawings, specifications, and scopes of work.
  • Strong written and verbal communication abilities.
  • Demonstrated leadership and interpersonal skills.
  • Proficient in computer skills, including Microsoft Excel, Word, Email, Technical Writing, and project management software.

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