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Intake Specialist
1 month ago
Copa Health is seeking a highly skilled Intake Specialist to join our team. As an Intake Specialist, you will be responsible for performing all aspects of Copa's intake process, including efficient and effective handling of inquiry calls, knowledge of and communication with referral sources, and provision of program information to individuals, agencies, facilities, and professionals making outside referrals.
Key Responsibilities- Coordinate information and contribute to the successful resolution of challenges.
- Ensure the confidentiality of written, verbal, and electronic communications pertaining to staff, families of consumers, and agency operations.
- Demonstrate and maintain professional and productive working relationships with all agency departments, staff, board members, individuals receiving services, families utilizing or inquiring about services, funding sources, and the community.
- Ensure the provision of quality services in Behavioral Health Village Day Program and Employment Related Services departments.
- Assist with the evaluation of results in relation to established goals and recommend new approaches, policies, and procedures to affect continual improvements in the department.
- Ensure the accurate completion of administrative tasks, including intake packets, gathering all required referral information, and entering all required information into NextGen electronic files.
- Schedule time with enrolled members to update annual required documentation on an annual basis.
- Attend meetings and actively participate in internal and external committees.
- Perform special projects and committee tasks when applicable.
- Be aware of individuals' physical restrictions and medical concerns.
- Demonstrate knowledge of modern principles, methods, and techniques of administration and program planning and implementation.
- Maintain knowledge of resources that serve individuals with disabilities and knowledge of funding sources.
- Demonstrate ability to recognize and support the organization's preferences and priorities as related to the mission statement.
- Requires any combination of training, education, and/or experience equal to a high school diploma or GED (General Equivalency Diploma).
- Bachelor's Degree Preferred.
- Minimum of one year experience in the field of psychiatric rehabilitation or two years' experience working with individuals with Serious Mental Illness and other disabilities.
- Meet qualifications of a BHT (Behavioral Health Tech).
- Satisfactory work record as determined by the Human Resources Department.
- Successful completion of Copa Health training program.
- Substantial experience working with individuals with disabilities in a vocational program.
- Ability to obtain and maintain fingerprint clearance and meet agency personnel requirements.
- Successfully complete a pre-employment drug screening.
- Ability to meet Copa Health driver eligibility requirements, as applicable.
- Must be able to provide/obtain proof of tetanus immunization (TB test).
- Limitless Growth and Career Advancement Opportunities.
- Career Development.
- Generous PTO Program.
- Paid Holidays.
- Wellness Program.
- Tuition Reimbursement.
- Affordable Health Care Plans.
- Flexible Spending Accounts.
- Insurance Coverage.
- Retirement Savings.
- Employee Assistance.
- Additional Insurance Options.
Copa Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Pre-Employment Criminal Background and Drug Testing Required. EOE
