Bilingual Intake Coordinator

4 days ago


Kansas City, Missouri, United States DiPasquale Moore Full time

Job Summary: We are seeking a highly skilled and bilingual individual to join our Intake team as a Bilingual Intake Specialist. As a key member of our team, you will be responsible for managing the full Intake process from incoming calls to the signature of our Firm Representation Agreement, while providing exceptional customer service.

Key Responsibilities:

  • Manage the full Intake process from incoming call through signature of our Firm Representation Agreement
  • Answer inbound calls from potential clients and educate them on our firm's unique capabilities
  • Work collaboratively with attorneys and other teams to determine case eligibility
  • Follow up with potential clients throughout the Intake process to answer questions and address concerns
  • Coordinate with investigators and attorneys for in-home client visits and initial consultations when necessary
  • Work closely with other Intake team members to balance workload and contribute to the team's success
  • Actively impact the Intake team's results in achieving weekly, monthly, and annual targets
  • Safeguard client privacy and confidentiality
  • Manage multiple calendars and referral databases

Requirements:

  • High School Diploma or GED
  • Bilingual English/Spanish
  • Previous sales or customer service experience preferred, but not required

What We Offer:

  • Competitive base salary, plus up to $6,000 in monthly bonus
  • Benefits package, including health, vision, and dental insurance
  • 3 weeks (120) hours of PTO
  • 401(k) matching retirement plan up to 4% match
  • Paid holidays
  • Free on-site parking garage
  • Work-life balance
  • Stability and the opportunity to become an integral member of an energetic team in a growing law firm

Equal Employment Opportunity Employer: DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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