Intake Specialist P/T

1 day ago


League City, Texas, United States Goodwill Industries of Houston Full time
Job Title: Intake Specialist P/T

Job Summary:

Goodwill Houston is seeking an Intake Specialist P/T to provide administrative support for our Community Mission Integration program. The successful candidate will be responsible for greeting clients, answering phones, and performing data entry into multiple databases. They will also assist with program retention data, referrals, and community outreach efforts.

Key Responsibilities:

  1. Meet and greet all Career Center clients and visitors.
  2. Answer telephones, answer routine inquiries, and refer individuals to appropriate GWH programs when needed.
  3. Perform accurate data entry and record keeping related to different WFD programs while maintaining a high level of confidentiality.
  4. Actively promote GWH programs to create awareness and demonstrate the potential it has for career and life advancement.
  5. Performs clerical duties such as photocopying, faxing, filing, mailing, scheduling, ordering, and maintaining office supplies.
  6. Assists with routine follow-up phone calls and emails in support of program retention data.
  7. Refer participants to community partners for social aid.
  8. Participate and represent GWH at community-based events and activities.
  9. May be required to attend and support job training.
  10. Ensures the equipment for Connect Centers is operating by completing preventative maintenance and submitting repair requests when needed.
  11. Maintain equipment inventories.
Requirements:

  • High school diploma or equivalent is required.
  • One (1) to three (3) years of client services, administrative assistant, or equivalent experience is preferred.
  • Excellent computer skills (proficient in Microsoft Office).
  • Good written and verbal communication skills.
  • Bilingual is preferred.
  • Ability to work weekends as needed.
  • Ability to communicate and interact well with a variety of personality types. Must have reliable transportation.
Work Environment:

  • Ability to sit, stand, bend, and reach.
  • Ability to lift, push, and pull up to 25 lbs.
  • Able to spend most working hours at a computer.

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