Bilingual Intake Specialist

4 weeks ago

Kansas City, United States DiPasquale Moore Full time

TITLE: Bilingual Intake SpecialistSALARY: Competitive base salary, plus up to $6,000 in monthly bonus.SCHEDULE: Tuesday to Saturday, 8AM - 5PM Monday to Friday, 9AM - 6PM Monday to Friday, 8AM - 5PM REQUIREMENTS: High School Diploma or GED; Bilingual English/Spanish(1) year previous sales or customer service experience preferred, not required"MIKE'S GOT THIS" - DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, the firm has and continues to grow, as we provide our clients with the professionalism and compassionate legal representation after a traumatic and sometimes life altering event of a personal injury.Purpose and Value to the Team:Our Intake team provides a vital service to the firm as it is the initial introduction of our firm to our potential new clients via phone, email, and text. Each Intake team member has a significant impact on our Firm's client satisfaction, client retention and overall success. Duties & Responsibilities: Manage the full Intake process from incoming call through signature of our Firm Representation Agreement, while providing great customer service. This process can contain each of the following:Answer inbound calls from potential clientsEducate the potential client on the firm's unique capabilities to achieve the maximum financial recovery from their injuryWork collaboratively with Attorneys and other teams to determine the case eligibilityFollow up with potential clients throughout the Intake process to answer any questions or address any concernsCoordinate with Investigators and Attorneys for in-home client visits and initial consultations when necessaryWork closely with other Intake team members to balance workload and contribute to the overall team's successActively impact the Intake team's results in achieving weekly, monthly, and annual targetsSafeguard client privacy & confidentialityManage multiple calendars and referral databasesVerbal and written communications skills required in English; bilingual abilities are a plusKnowledge and Skills:A quick thinker with strong interpersonal skillsAn excellent verbal communicator who is capable of spending most of the day on the phoneEmpathetic throughout conversations with clientsA detail-oriented multitasker who can effectively manage their timeA goal-setter who holds themselves accountable to their resultsAbility to successfully manage pipeline of potential clients from initial call through sign-upDedicated to following up with potential client(s) for maximum resultsEmployee Perks:Benefits package - Health, Vision & Dental Insurance 3 weeks (120) hours of PTO401(k) matching retirement plan - up to 4% matchPaid HolidaysFree on-site parking garageWork-life balance Stability - become an integral member of an energetic team in a growing law firmEQUAL EMPLOYMENT OPPORTUNITY EMPLOYERDiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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