Guest Services Ambassador

3 weeks ago


Little Falls, New Jersey, United States The Sports Facilities Companies Full time
{"title": "Guest Services Team Member", "description": "Role Summary

The Guest Services Team Member serves as the first point of contact for all guests, providing exceptional customer service and ensuring a positive experience at our facility.

This role requires a high level of knowledge about our programs and offerings, as well as the ability to multitask and prioritize in a fast-paced environment.

Key Responsibilities
  • Provide courteous and friendly service to all guests
  • Register guests and process payments for leagues, camps, clinics, and drop-in activities
  • Be knowledgeable about facility programs, including format, pricing, and meeting dates/times
  • Operate multi-line phones and record waivers and event information
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints
  • Know and enforce venue policies and procedures
Requirements
  • Must be at least 18 years of age
  • Possess a valid Driver's License
  • Ability to drive a multi-passenger golf cart
  • Flexible work schedule and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume environment
  • Must have excellent guest service skills and be detail-oriented
  • Ability to multi-task, prioritize, and remain calm in difficult situations
Working Conditions and Physical Demands
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time
  • Will be required to operate a computer
", "lang_code": "en-US"}

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