Guest Service Representative
2 days ago
The Guest Service Agent at voco the Cadence is a vital member of the hotel team responsible for delivering exceptional guest experiences and ensuring a positive and memorable stay for hotel guests.
This individual will handle all guest interactions and inquiries, assist with check-ins and check-outs, and provide general assistance and support to guests during their stay.
Key Responsibilities:- Greet guests and provide a warm and welcoming experience upon arrival
- Assist guests with the check-in and check-out process, including handling payments
- Answer phone calls and respond to guest inquiries and requests in a timely manner
- Provide information about hotel services, amenities, and local attractions
- Handle guest complaints and resolve any issues with professionalism and efficiency
- Ensure accurate and efficient processing of reservations and room assignments
- Communicate with other hotel departments such as housekeeping and maintenance to fulfill guest requests and maintain a high level of guest satisfaction
- Maintain a neat and organized front desk area and lobby at all times
- Participate in regular training and development opportunities to continuously improve knowledge and skills
- High school diploma or equivalent required; Bachelor's degree in hospitality or related field preferred
- Previous experience in a customer service or hospitality role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work flexible schedules including evenings, weekends, and holidays
- Proficient computer skills, including experience with hotel reservation systems
- Fluency in English; additional language skills a plus
- Must be able to stand and walk for long periods of time and lift up to 25 pounds
voco the Cadence is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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