Part Time Branch Ambassador- Woodland Park

5 days ago


Little Falls, New Jersey, United States Capital One Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Branch Ambassador. As a Branch Ambassador, you will play a vital role in delivering an exceptional customer experience and providing personalized support to our customers.

Key Responsibilities:

  • Provide exceptional customer service and support to customers in a fast-paced branch environment.
  • Assist customers with a wide range of transactions, including check cashing, deposits, transfers, and withdrawals.
  • Monitor fraud mitigation and adhere to established operational policies and procedures.
  • Resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience.
  • Support customers in all areas of the branch, from cash handling and service needs to rotating throughout the branch based on customer needs.
  • Improve the overall retail customer experience with fewer handoffs, ensuring every customer interaction is seamless and efficient.
  • Research and answer customer inquiries with the intent of enhancing customer retention and engagement.
  • Travel between branches in assigned local areas to support the market and provide support to colleagues.

Requirements:

  • High School Diploma, GED, or Equivalent Certification.
  • At least 1 year of Retail, Sales, or Customer Service experience.
  • At least 6 months of cash handling experience.

Preferred Qualifications:

  • Associates degree.
  • 2+ years of Retail, Sales, or Banking experience.

About Capital One:

Capital One is a leading financial services company that is committed to delivering exceptional customer experiences and providing innovative financial solutions. We are a dynamic and inclusive organization that values diversity, equity, and inclusion in the workplace.


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