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Customer Service Ambassador
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience at our fitness clubs.
Key Responsibilities- Provide exceptional customer service to members, prospective members, and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
- Manage front desk activities, including checking members into the system, handling new member sign-ups, and facilitating updates to member accounts.
- Assist with maintaining the cleanliness and organization of the club, ensuring a safe and welcoming environment for all members.
- Collaborate with the management team to achieve sales and membership goals, promoting our services and products to prospective members.
- High school diploma or equivalent required.
- Customer service background preferred.
- Basic computer proficiency and ability to learn new software.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work in a fast-paced environment and adapt to changing priorities.
At Planet Fitness, we are committed to providing a Judgement Free Zone for our members, where they can feel comfortable and motivated to achieve their fitness goals. We are seeking individuals who share our passion for fitness and customer service, and who are dedicated to delivering exceptional experiences to our members.
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