Helpdesk/Desktop Support Specialist

3 weeks ago

Stamford, Connecticut, United States Aquinas Consulting Full time
Job Summary

Aquinas Consulting is seeking a highly skilled Helpdesk/Desktop Analyst to join our team. As a Helpdesk/Desktop Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to end-users via phone, email, and chat
  • Utilize helpdesk platforms to monitor, assign, and respond to tickets while meeting service level agreements
  • Install and configure computer hardware, software, and printers
  • Investigate, diagnose, and resolve computer software and hardware issues
  • Assist with onboarding of new users and manage security settings on files, folders, and shares
  • Manage stock of equipment and other supplies
  • Support use of Microsoft 365 Platform, SharePoint, OneDrive, Teams, and PBX
  • Develop and maintain knowledgebase articles for technology group and end-users
  • Manage technology assets and maintain software/hardware inventory
Requirements
  • Undergraduate degree in Computer Science, Information Technology, or a similar technical field
  • 1 or more years' experience in a similar role
  • Essential technology skills, including Microsoft Active Directory, Windows 10, PC and Mac hardware, printing, peripherals, mobile devices, remote access, systems imaging, virus/malware removal, and productivity applications
  • Working knowledge of ticketing platforms, operating systems migrations, automated deployment of software packages and updates
  • Strong working knowledge of networking, wireless, servers, telecom, and security principles
  • Excellent interpersonal skills and command of written/spoken English, with the ability to communicate complex information easily and tactfully to a variety of audiences
  • Ability to work independently and take initiative; demonstrated ability to identify and troubleshoot complex problems and see them through to a resolution
  • Professional and service-oriented demeanor; must be able to work cooperatively with users and external partners
  • Excellent attendance and punctuality
  • Available to work on occasional evenings and weekends (as needed)
  • Technical certifications a plus (e.g. MCP, MCSE, ITIL, A+, etc.)
  • Fluency in written and spoken Latin American Spanish a plus

Aquinas Consulting is an affirmative action, equal opportunity employer and committed to considering all qualified applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

  • Helpdesk/Desktop Analyst

    1 week ago

    Stamford, Connecticut, United States Aquinas Consulting Full time

    Job Title: Helpdesk/Desktop AnalystAquinas Consulting is seeking a skilled Helpdesk/Desktop Analyst to join our team. As a Helpdesk/Desktop Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting for computer hardware and software...

  • Desktop Technical Support Specialist

    3 days ago

    Stamford, Connecticut, United States Franklin Templeton Full time

    Job Title: Desktop Technical Support AnalystFranklin Templeton is seeking a skilled Desktop Technical Support Analyst to join our team. As a key member of our Consumer Support Front Office team, you will provide technical support and customer service to our employees, ensuring a seamless and efficient experience.Key Responsibilities:Provide on-site technical...

  • Desktop Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States Syntricate Technologies Full time

    Job Title: Desktop SupportWe are seeking a highly skilled Desktop Support professional to join our team at Syntricate Technologies Inc.Key Responsibilities:Provide technical support for desktop systems, including Windows and EUC environmentsLead a team of technical support specialists to ensure excellent customer serviceManage desktop infrastructure...

  • Desktop Support Specialist

    2 months ago

    Stamford, Connecticut, United States Metasys Technologies, Inc. Full time

    Job SummaryMetasys Technologies, Inc. is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing first contact support for desktop voice-related incidents and request management.Key ResponsibilitiesTest and deploy new telephony devices, including IPC dealer-board, Avaya...

  • Desktop Support Specialist

    1 month ago

    Stamford, Connecticut, United States Metasys Technologies, Inc. Full time

    Job Summary We are seeking a skilled Desktop Support Specialist to join our team at Metasys Technologies, Inc. as a Desktop Engineer IV - Voice Scope. This is a 12+ month contract position, working onsite in Stamford, CT. Key Responsibilities As a Desktop Support Specialist, you will be responsible for providing 1st contact support for desk-end voice-related...

  • Desktop Technical Support Specialist

    2 days ago

    Stamford, Connecticut, United States Franklin Templeton Full time

    Job SummaryO'Shaughnessy Asset Management, a research and money management firm, is seeking a skilled Desktop Technical Support Analyst to join their team. As a key member of the Consumer Support Front Office team, you will provide technical support and customer service to internal clients, addressing issues with hardware, operating systems, desktop/web...

  • Desktop Support Specialist IV

    3 weeks ago

    Stamford, Connecticut, United States NSD International, Inc Full time

    Job Title: Desktop Support Specialist IVNSD International, Inc is seeking a highly skilled Desktop Support Specialist IV to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our voice telephony systems.Responsibilities:Manage and resolve all desk-end voice-related incidents and requests.Test and...

  • Desktop Support Specialist

    1 week ago

    Stamford, Connecticut, United States Avacend Full time

    Job Title: Desktop Engineer IVWe are seeking a skilled Desktop Engineer IV to join our team at Avacend. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop voice-related incidents and requests.Key Responsibilities:Deploy and test new telephony devices, including IPC dealer-board, Avaya handsets, and...

  • Desktop Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States System One Holdings, LLC Full time

    Job Title: Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our team at System One Holdings, LLC. As a key member of our IT department, you will be responsible for providing top-notch technical support to our corporate associates.Key Responsibilities:Build and configure Windows workstations for corporate associatesPerform...

  • Desktop Support Specialist IV Voice Scope

    3 days ago

    Stamford, Connecticut, United States NSD International, Inc Full time

    Job Title: Desktop Support Specialist IV Voice ScopeNSD International, Inc is seeking a highly skilled Desktop Support Specialist IV Voice Scope to join our team. As a key member of our support team, you will be responsible for providing top-notch support for our voice telephony systems.Responsibilities:Manage and resolve all voice-related incidents and...

  • Desktop Support Specialist

    2 weeks ago

    Stamford, Connecticut, United States Capstone Search Advisors Full time

    Capstone Search Advisors is seeking a skilled Desktop Engineer to provide top-notch technical support to their clients.Key Responsibilities:Respond to and resolve help desk tickets in a timely and efficient mannerTroubleshoot complex Windows and Macintosh computer issuesDiagnose and resolve network connectivity problemsEnsure data backup and business...

  • IT Desktop Support Internship

    3 weeks ago

    Stamford, Connecticut, United States Cincinnati Insurance Company, Inc. Full time

    Build Your Future with Cincinnati Insurance Company, Inc.We are seeking highly motivated and talented undergraduate students to join our team as IT Desktop Support Interns. As a member of our team, you will have the opportunity to gain hands-on experience in IT desktop support and develop your skills in a dynamic and supportive environment.Key...

  • Technical Support Specialist

    12 hours ago

    Stamford, Connecticut, United States Syntricate Technologies Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a highly skilled Technical Support Specialist to join our team at Syntricate Technologies. The ideal candidate will have experience in EUC, Windows, SCCM, Patch Management, Application Packaging, Intune, Citrix VDI, and Windows 11 migration.**Key Responsibilities:**Lead a team of...

  • IT Support Specialist

    2 weeks ago

    Stamford, Connecticut, United States TAJ Technologies Inc Full time

    Job SummaryThis role is responsible for providing technical support to customers, monitoring computer application processes, and performing specific tasks in relation to the support of the I.T. Helpdesk. The incumbent will assist Helpdesk Support 1 in answering calls from customers and performing other related duties as assigned.Key ResponsibilitiesMonitor...

  • IT Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States TAJ Technologies Inc Full time

    Job SummaryThis role is responsible for providing technical support to customers, monitoring computer application processes, and performing specific tasks in relation to the support of the I.T. Helpdesk. The incumbent will assist Helpdesk Support 1 in answering calls from customers, logging calls into an Incident Management application, and escalating...

  • IT Support Specialist

    3 days ago

    Stamford, Connecticut, United States Blake Smith Staffing, LLC Full time

    Executive Desktop Support AnalystBlake Smith Staffing, LLC is seeking a highly skilled and experienced Executive Desktop Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing technical support to our executives and their families, as well as corporate users.Key Responsibilities:Provide on-site and...

  • IT Support Specialist

    2 weeks ago

    Stamford, Connecticut, United States Blake Smith Staffing, LLC Full time

    Job Title: Executive Desktop Support AnalystJob Summary:The Executive Desktop Support Analyst is a critical role that requires exceptional technical expertise and excellent customer service skills. As a member of our IT team, you will be responsible for providing top-notch technical support to our executives, their families, and their assistants, as well as...

  • Technical Support Specialist

    4 weeks ago

    Stamford, Connecticut, United States Patriot Bank, N.A. Full time

    Job SummaryPatriot Bank, N.A. is seeking a skilled Technical Support Specialist to join our team. As a key member of our technology operations team, you will be responsible for providing technical support and maintenance for our retail branch systems, corporate systems infrastructure, and help desk services.Key ResponsibilitiesProvide technical support and...

  • Senior IT Support Specialist

    3 weeks ago

    Stamford, Connecticut, United States adm Promotions Full time

    Job Title: Senior Desktop Support SpecialistAt adm Group, we are seeking a highly skilled and experienced Senior Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring the smooth operation of our corporate network infrastructure, and...

  • Desktop Engineer L2/L3

    4 weeks ago

    Stamford, Connecticut, United States Syntricate Technologies Full time

    Job Summary:We are seeking a highly skilled Desktop Engineer L2/L3 to join our team at Syntricate Technologies. As a key member of our IT infrastructure team, you will be responsible for designing, implementing, and maintaining our enterprise client infrastructure.Key Responsibilities:• Experience in EUC, Windows, SCCM, Patch Management, Application...