Program Support Coordinator

2 weeks ago


San Diego, California, United States Publicis Groupe Full time
Company Overview

Epsilon, a part of Publicis Groupe, is a global leader in advertising and marketing technology, dedicated to helping brands leverage their first-party data to drive impactful campaigns across various channels and devices.

Position Overview

As a Program Support Specialist, you will play a vital role in supporting one of Epsilon's prominent automotive OEM clients. This position reports directly to the Manager of Program Support.

Your Contributions

Collaborative Success:
In this role, you will be responsible for reviewing, validating, and correcting program setup information to ensure compliance with signed agreements. You will also handle data entry across multiple applications to facilitate client onboarding and manage ongoing changes.

Quality Assurance:
Adhering to SOX-approved Quality Control & Activation procedures is essential for onboarding clients into their selected programs and making necessary adjustments for existing clients.

Client Engagement:
You will assist clients with inquiries related to Epsilon's automotive programs, focusing on onboarding and dealer setup processes. Additionally, you will triage and resolve onboarding requests, ensuring proper escalation to relevant departments as per documented procedures.

Work Environment:
This is a hybrid role, requiring a minimum of two days per week in the office. Flexibility and adaptability are key attributes we value in our team members.

Career Development:
Epsilon Automotive is rapidly expanding, offering numerous opportunities for professional growth and learning from industry leaders. You will collaborate with our Quick Strike and Enrollment teams to meet data entry requirements, with potential for overtime during peak seasons.

Candidate Profile

Essential Qualifications:
- 1-2 years of experience in data entry or quality control.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
- Willingness to work extended hours as necessary.

Preferred Qualifications:
- Experience generating reports using prebuilt SQL queries.
- Background in the automotive industry or marketing agency experience.

Compensation:
The hourly pay for this position is $22.00/hr.

Our Values

At Epsilon, we uphold a set of core values that guide our culture and drive our success:
- Integrity: We act transparently and uphold ethical standards.
- Collaboration: We believe in the power of teamwork to achieve our goals.
- Innovation: We strive to shape the market with impactful ideas.
- Respect: We value diverse perspectives and foster a sense of belonging.
- Accountability: We trust our team members to take ownership of their responsibilities.

Employee Benefits

We offer a comprehensive benefits package designed to support our employees and their families, including:
- Flexible time off and paid holidays.
- Paid sick leave.
- Family support programs, including parental leave and childcare assistance.
- Health coverage, 401(k), tuition assistance, and more.

Epsilon is an Equal Opportunity Employer, committed to creating a diverse and inclusive workplace.

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