HVAC Service Manager

1 day ago

Toledo, Toledo, United States Johnson Controls International Full time

Job Summary:

This position will work with the Branch HVAC Service Manager and oversee operations of the Truck Base Mechanical HVAC Team. The HVAC Truck Based Mechanical Service Manager is responsible for HVAC Service to customer account leadership, including Labor and Material growth, execution of the Service business for the teams customer base. Drives profitability and efficiency of the HVAC Service Team while leading customer relationship development and happiness.

Key Responsibilities:

  • Assist Branch Service Manager in setting and monitoring goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drive L&M growth through Technicians and Team Leads.
  • Responsible for procuring and maintaining fleet and tool inventory.
  • Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agents, and others who are part of the service delivery process.
  • Reviews and approves all L&M quotations.
  • Responsible for assisting with budgeting, forecasting, accounts payable/receivable.
  • Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, maintaining employee inventory, training, and transitioning new employees as well as the day-to-day performance of the HVAC service team, conducts formal performance reviews, and all related issues.
  • Shares responsibility for Mechanical Teams safety performance and training compliance to meet industry standards and customer site expectations.

Requirements:

  • Technical school training or equivalent experience in the HVAC or building controls industry.
  • Three or more years of management experience in a similar service deliverable environment.
  • Strong ability to prioritize work activities for the team, scheduling, and leading a diverse team.
  • Strong interpersonal, customer service, organizational, and negotiating skills.
  • Demonstrated competence in writing and verbal communication skills.
  • Basic financial accounting experience in maintaining monthly to yearly budgets.
  • Experience in skilled trade-related services to diverse customer bases in commercial and industrial environments.
  • Demonstrated proficiency in MS Office products and basic Windows environment.

Preferred Qualifications:

  • Diploma in Electronics and/or Mechanical Systems-based curriculum.
  • Two to five years prior experience in the HVAC, building controls industry, or construction trades.
  • Five plus years in a service management role directing a similar service deliverable team.

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