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HR Systems Support Analyst

2 months ago

Denver, Colorado, United States Colorado Judicial Branch Full time

MISSION STATEMENT

The Colorado Judicial Branch is dedicated to ensuring equitable access to justice, enhancing public safety, and reinforcing the rule of law throughout the state. Our courts and probation departments are committed to fair and prompt dispute resolution, support for families, litigants, and victims, rehabilitation of clients, and meaningful community involvement.

POSITION SUMMARY

This role is integral to the Human Resources Division of the Colorado Judicial Branch, providing essential support for the technology systems utilized within the department. The position encompasses a range of responsibilities, including user assistance and training, application support, troubleshooting software challenges, account management, and report generation.

WORK MODEL

This position offers a hybrid work arrangement, allowing for a combination of remote and on-site work to promote a healthy work-life balance.

SALARY RANGE

The anticipated salary for this position ranges from $4,788 to $5,746 per month, with offers determined based on various factors such as relevant experience and budget considerations.

PROFESSIONAL DEVELOPMENT

We encourage career advancement in an environment that fosters continuous learning, mentorship, and professional growth.

KEY QUALIFICATIONS

The ideal candidate will possess:

  • A solid understanding of Human Resources Systems and data management.
  • Attention to detail and a commitment to maintaining data accuracy.
  • Effective communication skills for engaging with both technical and non-technical stakeholders.
  • A focus on delivering high-quality customer support to system users.
  • A willingness to learn and adapt to evolving technologies and processes.

CORE RESPONSIBILITIES

The responsibilities of this role include:

  • Adhering to Human Resources operational procedures to ensure technical solutions align with user needs.
  • Monitoring support line incidents and service requests, providing first-tier assistance to users.
  • Facilitating user communication and outreach initiatives.
  • Serving as a training resource for users on departmental systems, documenting training sessions.
  • Maintaining system accounts, including user configuration and updates.
  • Assisting in the testing of system functionality and performance.
  • Collaborating with vendors and other departments to address business requirements.
  • Creating and updating system reports as necessary.
  • Participating in meetings and training sessions as required.

SUPERVISORY RESPONSIBILITIES

This position does not entail supervisory responsibilities.

WORK ENVIRONMENT

The work environment is generally pleasant and free from significant hazards, with a focus on sedentary tasks.

MINIMUM QUALIFICATIONS

Applicants should possess:

  • A bachelor's degree in computer science or a related field from an accredited institution, or
  • Five years of professional experience in computer/IT technical support.

Experience in Human Resources related systems is preferred.