Business Systems Analyst

6 hours ago

Denver, Colorado, United States Denver Public Schools Full time
About the Role:

Denver Public Schools is seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for analyzing business units to define their process and system needs. You will help define and recommend solutions that deliver value to stakeholders via the full project lifecycle. Your focus will be on the people, process, and technology requirements of a change, including identifying and addressing impacts of that change. You will structure and facilitate meetings, discussions, and working sessions with business customers and technical resources.

Key Responsibilities:

Serve as the initial point of contact for intake requests and conduct business discovery.
Document and translate business needs into features, stories, and tasks for cross-functional teams.
Meet with stakeholders to understand and document current and future state business processes.
Track down and clarify questions from development or project teams for the business.
Modify and update requirements as needed based on feedback and project developments.
Research and resolve business or technical issues and support incidents such as bugs, defects, or content updates.
Provide technical support, including running reports and posting alerts on applications or websites.
Support recurring efforts like school year rollouts, SIS upgrades, and Liferay updates.
Participate in agile-based solution implementations as part of cross-functional teams.
Act as an analyst for additional projects and collaborate with various technology teams.

Requirements:

High school diploma or equivalent required.
Bachelor's Degree in Computer Science, Information Systems, Business Administration, or related field preferred.
Two (2) or more years of experience in a business analyst, systems analyst, or IT support role.
Basic knowledge of web applications, SaaS platforms, and understanding of IT systems.
Proficiency in tools for documentation and process modeling (e.g., JIRA, Confluence, or similar tools for creating user stories and tracking tasks).
Willingness to learn and grow in the role.
Baseline understanding of software applications as a collection of features and functionality.
Strong verbal and written communication.
Skill in customer/end-user support, including interacting with individuals with varying degrees of technical knowledge and expertise.
Experience with agile methodologies and agile-based project environments.
Skill in analytical thinking to assess IT processes and propose technical improvements.
Knowledge of Gherkin requirements writing.
Skill in the use of Google Workspace productivity and collaboration tools.
Proficiency with data analysis tools or platforms (e.g., SQL, Excel, Power BI) preferred.

About Denver Public Schools:

Denver Public Schools is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.

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