Business Systems Analyst, Customer Support Specialist
4 weeks ago
As a Business Systems Analyst for Customer Support at the American Physical Society, you will play a key role in managing and enhancing our customer support platforms, including ticketing systems, help desks, and knowledge management tools. With a focus on system optimization and process improvements, you will drive seamless customer experiences and ensure timely, effective support to minimize disruptions and maintain system uptime.
Key Responsibilities:
- Configure and optimize support systems, including Zendesk and Jira, to enhance workflows and meet business needs.
- Implement system automations, integrations, and custom workflows to increase efficiency.
- Analyze support data to identify trends, monitor performance, and provide actionable insights.
- Investigate recurring issues through in-depth business analysis, identify root causes, and recommend long-term solutions to improve operational efficiency.
- Proactively assess current support processes and systems to identify opportunities for improvement, using data-driven insights to influence business decisions and optimize performance.
Requirements:
- Minimum of 5 years of experience in customer support or IT roles.
- Minimum of 3 years of experience managing and configuring support platforms.
- Proven ability to implement, optimize, and automate support systems and workflows.
- Experience building and maintaining customer-facing knowledge bases.
- Strong understanding of customer support workflows and system administration best practices.
What We Offer:
- A dynamic work environment with an outstanding total compensation package, including salary, benefits, and paid time off.
- Flexible schedules and the ability to work remotely.
- 8% employer-paid retirement contribution.
- Investment advisement services: 100% employer paid.
About Us:
The American Physical Society is a nonprofit membership organization working to advance physics by fostering a vibrant, inclusive, and global community dedicated to science and society. We represent more than 50,000 members, including physicists in academia, national laboratories, and industry in the United States and around the world.
-
Business Systems Analyst
4 weeks ago
Denver, Colorado, United States Denver Public Schools Full timeAbout the Role:Denver Public Schools is seeking a skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will be responsible for analyzing business units to define their process and system needs. You will help define and recommend solutions that deliver value to stakeholders via the full project lifecycle. Your focus will be on...
-
Business Systems Analyst
3 weeks ago
Denver, Colorado, United States Janus Henderson Investors Full timeAbout the RoleWe are seeking a highly skilled Business Systems Analyst to join our Equity Attribution and Analytics Team at Janus Henderson Investors.As a Business Systems Analyst, you will be responsible for delivering change across analytics systems to support a wide range of stakeholders. This will involve troubleshooting daily BAU issues that impact the...
-
Business Systems Analyst
3 weeks ago
Denver, Colorado, United States Permian Resources , LLC Full timeJob Description:Permian Resources, LLC is seeking a Business Systems Analyst to join their team. The ideal candidate will serve as a liaison between the Accounting business community and the IT organization, providing technical solutions to meet business user needs.Key Responsibilities:Serve as a liaison between Accounting and IT to provide technical...
-
Business Systems Analyst
3 weeks ago
Denver, Colorado, United States Janus Henderson Investors Full timeBusiness Analyst Role at Janus Henderson InvestorsAt Janus Henderson Investors, we're seeking a skilled Business Analyst to join our Equity Attribution and Analytics Team. As a Business Analyst, you will play a crucial role in delivering change across analytics systems to support a wide range of stakeholders.Key Responsibilities:Support daily BAU issues that...
-
Business Systems Analyst
3 weeks ago
Denver, Colorado, United States Diverse Lynx Full timeJob Title:Business Systems AnalystWe are seeking an experienced Business Analyst with 10 to 12 years of experience to join our team as a Business Associate.The ideal candidate will have a strong background in Product Backlog Management, Jira, and Confluence.This role involves working closely with cross-functional teams to ensure that business requirements...
-
Business Systems Analyst
4 weeks ago
Denver, Colorado, United States CoreSite Full timeJob OverviewCoreSite is seeking a skilled Business Analyst to join our team. As a Business Analyst, you will play a critical role in analyzing business processes and eliciting requirements from multiple business units. You will be responsible for project management and/or scrum master responsibilities for assigned projects, taking gathered requirements...
-
Business Systems Analyst
3 weeks ago
Denver, Colorado, United States Futran Tech Solutions Pvt. Ltd. Full timeBusiness Analyst RoleAt Futran Tech Solutions Pvt. Ltd., we are seeking a skilled Business Analyst to join our Mobile Solutions team. The ideal candidate will have a strong background in business analysis in the mobile/wireless domain and excellent communication skills.Key Responsibilities: Define solutions for projects within the Mobile spaceRequirements:...
-
Business Systems Analyst
4 weeks ago
Denver, Colorado, United States Lincoln Financial Group Full timeAbout the RoleThis is an exciting opportunity to join the ServiceNow Support Team as a Business Analyst at Lincoln Financial Group. As a Business Analyst, you will collaborate with Process Owners and Requestors across IT and the Business to enable the Agile Support team to define and deliver on the strategic roadmap. You will manage epics, document user...
-
Business Systems Analyst: Denver
4 weeks ago
Denver, Colorado, United States The Gunter Group Full timeBusiness Systems Analyst: DenverAs a Business Systems Analyst at The Gunter Group, you will play a critical role in helping our clients achieve their business objectives. Your expertise in analyzing business systems and processes will enable you to identify areas for improvement and develop innovative solutions to address complex business challenges.Key...
-
Business Systems Analyst
4 weeks ago
Denver, Colorado, United States Diverse Lynx Full timeJob Title: Business Systems AnalystThe ideal candidate will have a strong background in Product Backlog Management, Jira, and Confluence.This role involves working closely with cross-functional teams to ensure that business requirements are accurately captured and translated into actionable tasks.Roles & Responsibilities: Collaborate with stakeholders to...
-
Customer Support Analyst
4 weeks ago
Denver, Colorado, United States Thomson Reuters Full timeAbout the RoleWe are seeking a highly skilled Customer Support Analyst to join our team at Thomson Reuters. As a key member of our operations community, you will play a critical role in ensuring the success of our customers by providing exceptional support and guidance.Key Responsibilities:Elicit, write, and communicate business requirements between...
-
Customer Support Specialist
3 weeks ago
Denver, Colorado, United States Thomson Reuters Holdings Inc. Full timeAbout the RoleThe Customer Support Analyst will serve as a key resource for consolidating and translating business requirements into functional design documents, ensuring seamless software development and customer satisfaction.This role involves reviewing business and product needs for complex projects, providing support to customers, and authoring...
-
Senior Business Analyst
4 weeks ago
Denver, Colorado, United States Synoptek Full timeJob SummaryWe are seeking a highly skilled Senior Business Analyst to join our team at Synoptek. As a key member of our Managed Services team, you will work closely with clients to analyze their business operations and identify areas for improvement.Key ResponsibilitiesConduct current state assessments of business processes and supporting systemsPerform gap...
-
Customer Support Specialist
3 weeks ago
Denver, Colorado, United States Thomson Reuters Holdings Inc. Full timeAbout the Role:The Customer Support Analyst will act as a resource for consolidating and translating business requirements into functional design documents. This role will review business and product needs for complex projects and provide support to customers as required. The ideal candidate will have a strong understanding of the software development...
-
Senior Business Analyst
4 weeks ago
Denver, Colorado, United States Perficient Full timeWe're a leading global digital consultancy, and we're transforming the world's largest enterprises and biggest brands.You'll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.The role of the Senior Business Analyst is for individuals passionate about identifying...
-
Business Analyst III, Porting Specialist
4 weeks ago
Denver, Colorado, United States DISH Full timeJob SummaryWe are seeking a highly skilled Business Analyst III, Porting Specialist to join our team at DISH. As a key member of our Customer Experience Operations (CXO) team, you will be responsible for performing complex data analysis and providing strategic insights that solve problems across business units.Key Responsibilities:Estimate time to complete...
-
Business Intelligence Analyst
3 weeks ago
Denver, Colorado, United States Kaseware, Inc. Full timeJob Title: Business Data AnalystJoin Kaseware, Inc. as a Business Data Analyst and contribute to the development of cutting-edge software for law enforcement and corporate security customers. As a key member of our team, you will work closely with clients to identify, build, and maintain reports and visualizations of their data, transforming data from legacy...
-
Business Systems Senior Analyst
3 weeks ago
Denver, Colorado, United States Graphic Packaging International Full timeJob Summary:Graphic Packaging International is seeking a highly skilled Business Systems Senior Analyst to join our team. As a key member of our Information Technology Department, you will be responsible for senior-level business analysis, application engineering, and project management for existing and new systems.Key Responsibilities: Conduct thorough...
-
Customer Support Specialist
4 weeks ago
Denver, Colorado, United States Placewise Full timeCustomer Support SpecialistPlacewise is a global leader in shopping center property tech, serving over 1,100 shopping centers across 3 continents and 20 countries. We offer a unique solution designed specifically for shopping centers to create long-lasting digital relationships with shoppers.As a Customer Support Specialist, you will play a crucial role in...
-
ServiceNow Senior Business Systems Analyst
4 weeks ago
Denver, Colorado, United States Armanino Full timeJob SummaryAt Armanino, we're looking for a highly skilled ServiceNow Senior Business Systems Analyst to join our team. As a key member of our organization, you'll play a crucial role in driving process improvement and efficiency within the ServiceNow platform.Key Responsibilities* Partner with business process owners and stakeholders to address process...