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Retail Operations Leader

2 months ago

San Jose, California, United States Razer Full time

Join Razer and embark on a global mission to transform the gaming landscape. At Razer, you will find an environment that fosters innovation and collaboration, allowing you to make a significant impact while working with a diverse team across multiple continents.

Position Overview: We are looking for a dynamic and experienced Retail Operations Leader to manage the daily functions of our retail outlet. This role involves overseeing staff performance and driving sales to consistently meet and exceed targets.

Key Responsibilities:

  • Formulate and execute sales strategies and performance indicators to meet revenue goals and expand the customer base.
  • Ensure the RazerStore experience aligns with brand standards, policies, and operational procedures.
  • Oversee inventory management and product selection to guarantee the store is stocked with the latest and most desirable items.
  • Inspire and guide sales associates to deliver outstanding customer service, achieve sales objectives, and enhance customer satisfaction.
  • Exhibit sales leadership by actively engaging on the sales floor and managing customer interactions while mentoring staff.
  • Analyze sales data and trends regularly to identify improvement opportunities and devise strategies for increased profitability.
  • Collaborate with regional and global teams to generate excitement around product launches and events, enhancing brand visibility and customer engagement.
  • Maintain high standards of store cleanliness and visual merchandising that reflect the brand's image.
  • Manage financial aspects including budgets, expenses, and payroll to ensure operational efficiency and profitability.
  • Uphold all company policies and procedures, including health and safety regulations, ensuring compliance at all times.
  • Build and nurture strong customer relationships to foster brand loyalty and drive sales growth.
  • Provide training and ongoing development for employees, focusing on brand, category, and product knowledge.
  • Represent the brand with professionalism and positivity, both internally and externally.
  • Perform additional duties as required.

Qualifications:

  • Minimum of 5 years in a retail management role within tech or sales-oriented environments.
  • Demonstrated ability to motivate and lead teams to achieve sales goals and deliver exceptional customer service.
  • Experience in inventory management, sales data analysis, and strategy development.
  • Familiarity with visual merchandising principles and a keen eye for detail.
  • Ability to thrive in a fast-paced setting with flexible working hours, including weekends and holidays.
  • Strong communication, leadership, and organizational skills.
  • Passion for gaming and knowledge of industry trends are highly valued.
  • Proficient in Microsoft Office and retail management software.
  • Public speaking and event management experience are advantageous.
  • Self-driven with a high degree of confidence.

About Razer: At Razer, you will be at the forefront of the gaming industry, where evolving gaming experiences demand innovative hardware, software, and services. We are committed to providing top-tier products that allow gamers to immerse themselves fully in their favorite games. Joining Razer means being part of a global team dedicated to enhancing the gaming experience for players everywhere.

Razer is proud to be recognized as a Great Place to Work, reflecting our commitment to creating a rewarding and fulfilling workplace for all employees.