Residential Community Operations Leader
2 weeks ago
About Us:
Founded in 2007, Impact Communities is a comprehensive, multi-family real estate organization that specializes in providing tailored Property Management Services, primarily focusing on Manufactured Housing. With over 20 years of experience in the Manufactured Housing sector, our leadership team is recognized as one of the most accomplished in the field. We believe that every family deserves the chance for home ownership and to reside in a supportive and secure community.
Position Overview:
The Residential Community Operations Leader is responsible for overseeing all daily property functions, enhancing the property's value, and fostering a collaborative team environment. This role requires a positive demeanor and the ability to maintain professionalism in all situations. Key responsibilities include:
- Participating in training to adhere to current laws and regulations.
- Maintaining a professional appearance at all times.
- Managing administrative processes related to personnel efficiently.
Key Responsibilities:
- Accurately maintain records of community transactions and submit them promptly.
- Ensure timely collection and posting of rents and associated fees.
- Initiate necessary legal actions in accordance with state and company protocols.
- Communicate effectively with vendors regarding scheduling and billing.
- Prepare and implement operational procedures to ensure efficient workflow.
- Confirm that all leasing documentation is completed accurately and in a timely manner.
- Address resident concerns promptly to enhance satisfaction.
- Develop and implement resident engagement initiatives.
- Lead emergency response efforts within the community.
- Ensure the community's appearance is maintained and repairs are addressed promptly.
Qualifications:
- Preferred certifications include Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM).
- A minimum of 2 years of experience in property management or a related customer service field is required.
- Proficiency in Microsoft Office Suite and community management software is essential.
- Must possess a valid Driver's License and pass a background check.
Working Conditions:
This is a full-time position with standard hours from Monday to Friday, with occasional weekend work required. The role may involve travel for training and other professional activities.
Special Requirements:
Employment is contingent upon a successful background check, and adherence to company policies and procedures is mandatory.
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