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Customer Service Specialist

2 months ago

Iowa, Louisiana, United States P&K Midwest Full time

Thank you for considering a career opportunity with P&K Midwest.

Position Overview:

As a Customer Service Specialist, you will play a crucial role in our Service Department by addressing both internal and external customer inquiries effectively.

Key Responsibilities:

  • Manage the scheduling and allocation of tasks to Service Department personnel based on their expertise and experience.
  • Collaborate with various departments to streamline workflow and ensure that customer requirements are fulfilled, work is executed efficiently, and timelines are adhered to.
  • Initiate and oversee work orders, ensuring all documentation is accurate and complete prior to customer invoicing.
  • Regularly review updates and reports to maintain operational efficiency and address any outstanding issues.
  • Perform additional tasks as assigned by management that align with the dealership's objectives.

Qualifications:

  • Familiarity with John Deere and competing products.
  • Excellent verbal and written communication abilities.
  • Proven problem-solving and decision-making skills.
  • Capacity to thrive under pressure and meet deadlines.
  • Aptitude for fostering a collaborative team environment.
  • Ability to manage multiple tasks and adapt to shifting priorities.
  • Attention to detail and self-motivation are essential.

P&K Midwest is proud to be a leader in the agricultural equipment industry. We appreciate your interest in joining our team and look forward to your application.