Restaurant Operations Manager

6 hours ago

Phoenix Arizona, United States Oak View Group Full time
Job Summary

We are seeking an experienced Restaurant General Manager to lead our team at an Exclusive Members Only Club Restaurant in downtown Phoenix. The successful candidate will be responsible for the daily operations of the venue, including the selection, development, and performance management of employees.

Key Responsibilities
  • Foster and maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests.
  • Foster and promote a cooperative working climate, maximizing productivity and employee morale.
  • Maintain a healthy, happy, and productive work environment to foster loyalty and dedication.
  • Keep management team promptly and fully informed of all issues and take prompt corrective action where necessary.
  • Proficient in payroll management and adept at revenue forecasting and data analysis.
  • Work with management team to increase guest counts and develop a loyal guest base.
  • Complete job responsibilities and performance objectives in a timely and effective manner.
  • Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
  • Maintain low staff turnover rate and high morale.
  • Participate in the recruiting and hiring of high-quality employees, including managers.
  • Participate in the supervision, development, and termination of employees.
  • Operate ethically to protect the image of the company.
  • Adhere to company standards and service levels to increase sales and minimize costs.
  • Ensure that all financial and personnel/payroll related administrative duties are completed accurately, on time, and in accordance with company policies and procedures.
  • Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
  • Ensure consistent high-quality of food preparation and service.
  • Ensure that proper security procedures are in place to protect employees, guests, and company assets.
  • Ensure a safe working and guest environment to reduce the risk of injury and accidents.
  • Conduct daily walk-through of the restaurant to determine areas that would need attention or repair.
  • Be physically present on the floor during service to ensure service standards.
  • Guide, direct, and train service staff; observe the flow of guests and provide assistance.
  • Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
  • Ensure positive guest service in all areas; respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
  • Communicate with the kitchen regarding pace of service, special needs, and general guest satisfaction.
  • Provide direction to employees regarding operational and procedural issues.
  • Enforce disciplinary actions as needed.
  • Ensure that company policies and procedures, safety, and other laws, regulations, and requirements are implemented and followed.
  • Ability to manage expectations, processes, and multiple projects simultaneously.
  • Oversee all aspects of the financial performance of the restaurant.
  • Must be able to maintain a schedule availability flexible to the business demands.
Qualifications
  • Minimum of six (6) years restaurant management experience in a high-volume setting.
  • Previous experience in event venue management with a proven record of providing the highest level of guest and employee satisfaction.
  • Ability to coordinate multiple tasks such as food, beverage, and labor cost while maintaining required standards of operation in daily restaurant activities.
  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
  • Strong analytical capabilities including budgetary and financial acumen.
  • Exhibits excellent verbal and written communication skills.
  • Possess strong interpersonal and collaboration skills to manage this diverse team.
  • Self-disciplined, shows initiative, possess leadership ability, and is outgoing.
  • Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
  • Demonstrate strong problem-solving skills through the ability to diagnose and develop solutions.
  • Ability to work flexible hours; perform job functions with attention to detail, speed, and accuracy; prioritize and organize; follow directions thoroughly; understand guest's service needs; work cohesively as part of a team; work with minimal supervision; and maintain confidentiality of guest information and pertinent company data.
  • Proficient in following opening and closing procedures.
  • Proficient in producing accurate monthly inventories.
  • Must be passionate, entrepreneurial, and dedicated to success.

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