Customer Service Representative for HVAC Solutions

2 weeks ago


Charlotte, North Carolina, United States One Hour Heating & Air Conditioning of Charlotte, NC Full time
Job Overview

We are seeking a dynamic and enthusiastic individual to fill the role of Customer Service Representative in our HVAC service company. This position is ideal for someone who thrives in a call center environment and may have experience in coordinating service technicians.

Key Responsibilities
  • Serve as the initial point of contact for customers, ensuring a positive and memorable experience.
  • Respond to general inquiries regarding service schedules, lead times, and billing.
  • Schedule appointments efficiently with customers.
  • Reach out to previous clients for service renewals and potential new customers.
  • Maintain accurate records of all customer interactions.
Qualifications

To be successful in this role, candidates should possess:

  • A flexible schedule to accommodate a 40-hour work week with rotating shifts.
  • Strong communication skills to handle conflict resolution effectively.
  • A minimum of two years of direct customer service experience.
  • Proficiency in various computer applications and the ability to learn our internal systems.
  • Geographical knowledge of the service area or map reading skills.
Benefits

Our employees enjoy a comprehensive benefits package that includes:

  • 401(k) matching
  • Competitive salary with uncapped incentive pay
  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • Referral bonuses
  • Discounts on services

Join us and discover why we are a leading HVAC service provider in the region. Your career growth is important to us, and we prioritize internal advancement.



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