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HVAC Service Representative
2 months ago
At Call Dad AC and Heating, we're seeking a highly skilled and customer-focused HVAC Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities- Customer Support: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
- Service Coordination: Coordinate with our field staff to schedule visits, ensure timely completion of services, and communicate with customers regarding their service requests.
- Account Management: Manage customer accounts, including maintenance agreements, and ensure seamless communication with our customers.
- Training and Development: Participate in ongoing training and development programs to enhance your skills and knowledge in customer service, objection handling, and empathy.
- Basic Computer Skills: Proficiency in using computer software and systems to manage customer interactions and service requests.
- Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with customers, colleagues, and management.
- Positive Attitude: A positive and cheerful attitude, with a willingness to learn and adapt to changing situations.
Call Dad AC and Heating is a rapidly growing heating and air conditioning company in the Southeast, committed to providing exceptional customer service and support. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
