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Outpatient Intake Specialist
2 months ago
Southwest Behavioral Health Services is seeking a dedicated and empathetic Outpatient Intake Specialist who can help us fulfill our mission of delivering compassionate care to enhance lives and improve communities.
Job Summary:The Outpatient Intake Specialist will work as part of a multi-disciplinary team to successfully transition individuals from incarceration to community stability. This role requires interface with correctional and legal system staff, individual client contact and service provision, case management, community outreach, service planning and coordination, crisis and behavioral health interventions/services, referral, and follow-up.
Responsibilities:- Completes intake/enrollment for individuals released from incarceration
- Facilitates connection up to and including reengagement into outpatient services and behavioral health/psychiatric medication appointments as appropriate, connection to MAT induction and continuation as appropriate
- May provide crisis triage support as needed and when appropriate
- Facilitate linkages to care to support clients in accessing services, including completion of warm handoff to community partners in partnership with Pathways staff as appropriate for behavioral health care coordination, regardless of health plan enrollment (AHHHCS/Medicaid/Private). For example, securing bed dates
- Works in cooperation as part of a multi-disciplinary team and collaborate with Pathways staff
- Will be located inside the Pathways Program at the County Jail
- Develops working rapport with team, persons served, and legal system to effectively perform smooth and seamless transition.
- Responsible for case management and carries an independent case load.
- Follows up on all referrals in a timely manner.
- Provide screenings & and ongoing assessments.
- Provides crisis intervention, de-escalation, and Behavioral Health interventions.
- Acts as a responsible guest of the jail assessing client situations, recommending services, coordinates care, and developing rapport with persons served as to set the framework for community work to follow
- Provides outreach work based on the needs of the team and individuals served.
- Works to reduce recidivism and meet outcome goals set for program performance.
- Familiar with AHCCCS and MMIC eligibility, rules, and entitlements
- May work with persons to reestablish benefits
- Reviews with client the expectations upon release and follows up as needed.
- Plan, coordinate, and assist client with immediate and basics needs for release.
- Make referrals to appropriate services in cooperation with clinical teams, and monitor client participation & compliance.
- Works to provide and or facilitate the prescribed treatment planned accordingly
- Develops and implements a tracking system and follow-up process for referrals in a timely manner.
- Document activities for tracking and reporting according to documentation standards
- Responsible for contractual obligations and fulfillment
- May be required to work flexible hours as needed to best serve the program and client needs which may include weekends.
- Required to carry a company smart phone
- Required to drive personal or company vehicle and keep appropriate documentation
- High School Diploma or GED plus some college coursework in Behavioral Health or related fields, plus one year directly related job experience, or the equivalent combination of experience and education
- Required to maintain a valid Arizona driver's license and pass motor vehicle screening for insurance purposes in order to transport clients, based upon need/requirements of the clinic and/or program.
- Must have fingerprint clearance issued by the Arizona Department of Public Safety or be eligible to receive within eight (8) weeks of hire.
- Peer Certified preferred.
