Elevate Your Career as a Technical Support Expert
21 hours ago
At Focused HR Solutions, we are seeking a highly skilled Technical Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal clients and external partners.
This is an exciting opportunity to take your career to the next level, with a competitive salary ranging from $60,000 to $80,000 per annum, depending on experience. If you have a passion for technology and a desire to make a real impact, this could be the perfect role for you.
The ideal candidate will have at least four years of hands-on experience in technical support, with a strong background in Microsoft 365, Jira, and Confluence. You will also possess excellent communication skills, with the ability to explain complex technical concepts to non-technical stakeholders.
In this role, you will be responsible for:
- Providing first-level support to our proprietary Voter Registration System and other systems
- Maintaining a technical knowledge base, including updating and creating knowledge base articles
- Providing deskside support to staff, including hardware and software installation/troubleshooting
- Administering access to systems
- Managing ticket queues and following up on open tickets
- Answering the system support hotline to provide technical support and direction
- Performing other support-related tasks as assigned
You will work closely with our internal teams to ensure that our systems are running smoothly and efficiently. This is a great opportunity to develop your skills and expertise in a dynamic and fast-paced environment.
Our office is located in Richmond, VA, and we offer a collaborative and supportive work environment. If you are passionate about technology and want to take your career to the next level, please apply now
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