Refrigeration Technician
6 hours ago
At Adecco, we are seeking a skilled Refrigeration Tech to join our team. As a key player in our company, you will play a crucial role in delivering technical assistance to distributors, dealers, and customers.
Key Responsibilities:- Provide technical support to customers via phone, text, and chat.
- Accurately log information in our database.
- Review and verify labor warranty claims for processing.
- Support National Accounts projects and follow-up.
- Address Consumer Products calls and determine appropriate actions.
- Respond to routine service requests and correspondence.
- Identify and report emerging or major field service issues.
- Coordinate specific start-ups between KES and service providers.
- Assist the Installation Coordinator with technical support, contacting providers, and processing invoices.
- Provide on-call 24x7 tech line support as scheduled.
- Analyze data to identify potential warranty causes or risks.
- Proven experience in ice maker repair.
- Strong technical support skills with the ability to handle various communication channels (phone, text, chat).
- Proficient in Windows-based computers and Microsoft Office (Excel essential).
- Familiarity with CRM and SMS systems.
- Ability to enter and manage live customer information effectively.
- EPA Refrigerant Usage Certification, Type I & II.
- Minimum two-year Air Conditioning/Refrigeration Education Certificate or equivalent work experience.
- Demonstrated experience in ice maker repair and technical support.
At Adecco, we value technical excellence and customer satisfaction. As a Refrigeration Tech, you will have the opportunity to leverage your specialized ice maker repair skills in a supportive and innovative environment.
We offer a competitive salary of $75,000 to $80,000 per year, plus a 2.5%-5% bonus per year determined by performance. Additionally, we provide health, dental benefits, and a dynamic work environment.
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