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Front Desk Manager
2 months ago
Job Title: Front Desk Supervisor
**Job Summary:**
We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at StepStone Hospitality. As a Front Desk Supervisor, you will be responsible for maintaining the highest standards of quality guest service, supervising all aspects of operations, and ensuring the smooth day-to-day functioning of the hotel.
**Key Responsibilities:**
* Maintain standards of quality guest service, ensuring that all guests receive exceptional treatment and service.
* Supervise and oversee all aspects of operations, including Engineering, Housekeeping, and F&B.
* Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.
* Manage the reservation function to maintain the highest possible room occupancy and average daily rate.
* Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
* Develop and implement strategies to increase guest satisfaction and loyalty.
**Requirements:**
* Minimum of 1 year supervisory experience.
* Comprehensive knowledge of all hotel departments and functions.
* Exceptional mathematical and computer skills.
* CPR training and first aid training required.
**Physical Demands:**
* Minimum lifting of 20 pounds.
* Pushing, bending, stooping, upward reaching, manual dexterity.
* Hearing, writing, typing.
* Minimum pulling of 20 pounds.
**What We Offer:**
* Competitive salary and benefits package.
* Opportunities for career growth and development.
* Collaborative and dynamic work environment.
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
