Retail Sales Manager

6 days ago

Albany, New York, United States The J Group Full time
About The J Group

The J Group is a premier omnichannel retailer and nationally recognized women's apparel brand committed to delivering exceptional customer experiences through its guiding customer-centric approach.

Job Summary

The Sales Team Lead supports the management team in achieving store sales and profitability goals by creating a positive and energetic store environment. The primary focus is to ensure a superior customer experience by acting as the sales floor leader and allowing management to focus on overall store leadership.

Key Responsibilities
  • Sales Generation and Performance
    • Responsible for achieving individual and store sales and productivity performance goals:
    • Communicates store and individual goals to all associates and uses metric results to motivate and coach to behaviors
    • Identifies and celebrates individual and team successes
    • Builds customer loyalty by creating genuine connections with customers, achieving sales goals, and assisting with company-sponsored outreach events
    • Works with customers to resolve merchandise and customer service issues timely and effectively, ensuring positive customer experience and continued customer loyalty
  • Coaches Store Team
    • Promotes a positive and energetic store atmosphere of teamwork as well as individual associate contribution:
    • Acts as a Sales Floor Leader and a role model to ensure all customers are delighted and sales goals are achieved
    • Encourages store associates to try on new styles to enhance product knowledge, assist customers in building great outfits, and project the brand image
    • Ensures customers are encouraged to try on items and associates are genuinely advising to help customers build their wardrobe in the fitting room
    • Assists in training new associates, with particular focus on product and customer experience
  • Visual Merchandising
    • Assists with planning and executing floorset and ongoing re-merchandising of store
    • Ensures excellent visual standards are consistently maintained
    • Replenishes the sales floor consistently to ensure all sizes and minimum standards are represented on the sales floor
  • Operational Excellence
    • Adjusts weekly store schedules if needed to meet customer needs
    • Utilizes company tools to ensure optimal daily floor coverage and zoning, as well as management of tasks
    • Participates in all operational areas and functions, including knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness, and backroom organization
    • Assists with protecting company assets and reducing merchandise shrink by overseeing internal, external, and administrative inventory processes according to company procedures
    • Ensures compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets
Requirements
  • Leadership qualities, training, and team-building skills
  • Excellent customer service skills with statistical track record in all areas of sales
  • Strong style, merchandising, and wardrobing skills
  • Ability to clearly communicate goals and objectives to team
  • Entrepreneurial and creative
  • Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership
  • 2+ years Women's Specialty Retail experience required, 1+ years in a store supervisory position preferred
  • Point of Sale and general Microsoft Office software experience
  • Experience in relevant Human Resource processes
  • Must have the availability to work during the majority of peak business periods, including Saturday and Sunday
About Us

The approximate pay range for this role is $17.30 - $26.00 per hour. Actual rates of pay will be determined based upon the experience, knowledge, skills, and abilities of applicants.

Full-time associates are eligible for benefits, including but not limited to medical/dental/vision, 401(k) with matching, paid time off, generous associate discounts, and employee assistance programs.

The J Group is an equal opportunity employer and welcomes applicants from diverse backgrounds. We are committed to creating an inclusive and respectful work environment where everyone feels valued and empowered to contribute their best work.

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