Order Administration Support Specialist
4 weeks ago
As a vital member of our Corp. Services team, you will play a key role in driving our success by processing orders with precision and delivering top-notch support. Your main focus will be expediting and tracking quotes, purchase orders, and shipments via UPS/FedEx, while also providing customer inquiries and support requests with prompt and efficient service.
Key Responsibilities
- Process high volumes of transactions accurately, including setting up new accounts, online store orders, manual orders, expediting, and price confirmation, while adhering to financial compliance policies.
- Manage support for extending license provisioning for contract renewals, updating Salesforce account status, sales return authorizations, defective product returns, and mis-shipments.
- Collaborate with other functions (Sales, business areas, credit, cross-functional teams) to resolve requests and/or escalations via written, phone, verbal, and in-person communication.
- Manage and track orders, update Salesforce opportunities/quotes, and provide product information and troubleshooting for direct customers and resellers.
Requirements
- Customer First orientation with excellent written and oral communication skills.
- Proficiency in using databases, support tools, and Microsoft Office software suite.
- Ability to provide high-quality administrative support and multitask effectively.
- Technical ability to troubleshoot, consult, and resolve/escalate Trimble Internet Store and internal software application questions.
- Analytical skills, comprehension, and problem-solving skills.
- Intermediate technical ability.
- Ability to work independently with established procedures and with some supervision.
- Partner collaboratively, exercise sound judgment to resolve issues, and demonstrate proactive problem-solving skills with strong attention to detail.
- Flexibility to work overtime hours as requested, infrequently.
Preferred Qualifications
- Experience in order management or contract administration, preferably in a multinational public company.
- Proven track record in order management or customer service, preferably in a multinational public company.
About Trimble
Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law.
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