Order Administration Specialist
4 weeks ago
As an Order Administration Representative, you will play a critical role in maintaining customer satisfaction, business division support, trade and revenue compliance, and contributing to the overall success of the company.
Key Responsibilities- Process customer orders accurately and efficiently via various channels, including email, phone, sales quotations, and online portals.
- Assist sales teams with preparing accurate quotes prior to and after signature and subsequently converting quotes to orders in respective systems.
- Monitor the status of orders to ensure timely fulfillment and delivery.
- Proactively communicate with customers regarding delays or issues that may arise during order processing.
- Address customer inquiries related to order status, software provisioning, shipping information, and product availability.
- Provide timely and courteous responses to maintain high levels of customer satisfaction.
- Collaborate with global/regional distribution centers and inventory/product management teams to stay informed of inventory availability for order fulfillment.
- Maintain accurate and up-to-date documentation to keep track of changes/updates to orders with relevant approvals per policy.
- Verify the accuracy of order details, including pricing, part numbers, customer contact, delivery information, and quantities, before processing orders.
- Identify and rectify any discrepancies or errors with customers.
- High School diploma or GED; 2+ Year degree is preferred.
- Education or training in business administration, software delivery, or supply chain management is a plus.
- Experience in order administration, sales support, or a related field is beneficial but not mandatory for entry-level positions.
- Strong organizational skills, attention to detail, and accuracy in data entry and order processing.
- Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
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